Housing Business Intelligence Analyst in Ipswich

Babergh and Mid Suffolk District Councils are going through an exciting period of change, with a new job management system being implemented within our Housing Directorate. The Housing Repairs and Maintenance Team is part of the wider Housing Directorate and oversees the maintenance of housing repairs and voids with some planned work activities and our in-house trade team is supported by several contractors.

In this pivotal role, you will be reporting directly to our Housing Transformation Manager with an additional reporting line to the Head of Housing Repairs and Maintenance (HRM), ensuring high-quality performance information is available and that relevant regulatory and business-specific requirements are met. You will support colleagues to engage with performance information and provide advice and assurance on best practices and operational efficiencies. Additionally, you will maintain, upgrade and manage systems, software, hardware and networks.

To be successful, you will have a relevant qualification at NVQ/HNC/degree level or will demonstrate equivalent knowledge gained through experience. You will have an inquisitive mind and will go beyond reporting what has happened, by putting performance information into context and generating insights that will drive improvements. You will be able to offer insight and analyse complex information, drawing conclusions that will make a real difference to service delivery, efficiency and resident experience. The role is an integral part of developing the Housing Repairs and Maintenance (HRM) insight offer and delivering more sophisticated analysis of the services being provided. You will have worked in a similar environment and demonstrate experience of delivering data products which support operational colleagues to deliver better services, developing dashboards and reports that allow users to interact with and explore data.

At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors. We believe that the heart of Suffolk is an incredibly special place to live and work.

• 60 conservation areas
• Two National Landscapes
• Many picturesque market towns

It is no surprise we are ranked among the top 50 places to live in the UK.

Benefits include:

• Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
• Competitive Local Government Pension Scheme.
• Wellbeing Support and Employee Assistance Programs.
• Private Health Care Options.
• Electric Vehicle Salary Sacrifice Scheme.
• Paid volunteering days.
• Flexible and hybrid working arrangements (Business needs permitting).
• Great learning and development opportunities.

We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.