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- Tasks: Provide essential admin support to the Housing Management team and enhance customer satisfaction.
- Company: Babergh and Mid Suffolk District Councils, dedicated to building vibrant communities.
- Benefits: Generous leave, competitive pension, wellbeing support, and flexible working options.
- Other info: Join a collaborative team committed to equality, diversity, and community engagement.
- Why this job: Make a real difference in residents' lives while developing your skills in a supportive environment.
- Qualifications: NVQ Level 3 or equivalent experience in administration or housing, with strong IT and communication skills.
The predicted salary is between 27694 - 31022 £ per year.
Join our team. We are looking for an Admin Support Officer to join our Housing Management team. If you share our values and you are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.
About the role
In this vital role, you will provide comprehensive administrative and technical support to our Tenancy Services teams, helping to ensure smooth service delivery and high levels of customer satisfaction. Your responsibilities will include:
- Responding to and redirecting customer enquiries, booking appointments, and producing written communications.
- Administering tenancy changes and maintaining accurate tenant records.
- Supporting financial processes including direct debits, refunds, and invoice management.
- Collaborating with internal and external stakeholders on projects and casework.
- Promoting tenant engagement and supporting equality and diversity initiatives.
- Ensuring compliance with GDPR, health and safety, and council policies.
About you
We are looking for a team player who is adaptable, diplomatic, and committed to continuous improvement. To be successful, you will have:
- NVQ Level 3 or equivalent experience in a relevant administrative or housing role.
- Strong IT skills, particularly in Microsoft Office (Excel, Word, Outlook).
- Excellent communication and customer service skills.
- Ability to manage multiple tasks with accuracy and attention to detail.
- Experience in financial administration and interpreting financial data.
About us
At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.
Benefits
We offer a comprehensive benefits package, including:
- Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
- Competitive Local Government Pension Scheme.
- Wellbeing Support and Employee Assistance Programs.
- Private Health Care Options.
- Electric Vehicle Salary Sacrifice Scheme.
- Paid volunteering days.
- Flexible and hybrid working arrangements (Business needs permitting).
- Great learning and development opportunities.
For more information
For an informal discussion about this role, please contact Louise Bird, Community Housing Manager by either calling 01449 724968 or emailing louise.bird@baberghmidsuffolk.gov.uk or Aimi Myhill, Community Housing Manager, by either calling 01449 724579 or emailing aimi.myhill@baberghmidsuffolk.gov.uk.
Closing date 9 am, 11 May 2026.
How to apply
Please ensure your application form is fully completed, including employment and education history. The supporting statement clearly addresses how you meet the criteria in the Person Specification.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Admin Support Officer - Housing Management in Ipswich employer: Babergh District Council and Mid Suffolk District Council
Contact Detail:
Babergh District Council and Mid Suffolk District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Support Officer - Housing Management in Ipswich
✨Tip Number 1
Get to know the company! Research Babergh and Mid Suffolk District Councils, their values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing management. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to the community.
We think you need these skills to ace Admin Support Officer - Housing Management in Ipswich
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what the Admin Support Officer role involves and how your skills align with the responsibilities listed.
Tailor Your Supporting Statement: When writing your supporting statement, be specific! Highlight how your experience meets the criteria in the Person Specification. Use examples from your past roles to show us why you're the perfect fit for our Housing Management team.
Show Off Your IT Skills: Since strong IT skills are essential for this role, don’t forget to mention your proficiency in Microsoft Office. If you've used Excel for financial processes or Word for written communications, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly and is considered promptly!
How to prepare for a job interview at Babergh District Council and Mid Suffolk District Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Admin Support Officer role and its responsibilities. Familiarise yourself with the key tasks like managing tenant records and supporting financial processes. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your IT Skills
Since strong IT skills are crucial for this role, be prepared to discuss your experience with Microsoft Office, especially Excel, Word, and Outlook. Consider bringing examples of how you've used these tools in previous roles to improve efficiency or solve problems.
✨Prepare for Customer Service Scenarios
As you'll be responding to customer enquiries and promoting tenant engagement, think about past experiences where you've provided excellent customer service. Be ready to share specific examples that highlight your communication skills and ability to handle multiple tasks with accuracy.
✨Emphasise Your Team Player Attitude
The role requires collaboration with various stakeholders, so it's important to convey your adaptability and diplomatic skills. Prepare to discuss how you've worked effectively in teams before, and how you can contribute to a positive working environment at Babergh and Mid Suffolk District Councils.