At a Glance
- Tasks: Assist in providing housing advice and support to those facing a housing crisis.
- Company: Join Babergh and Mid Suffolk District Councils, dedicated to serving 190,000 residents.
- Benefits: Enjoy generous leave, a competitive pension scheme, and wellbeing support.
- Other info: Hybrid working options available, promoting work-life balance.
- Why this job: Make a real difference in your community while developing your career in housing.
- Qualifications: Empathy, organisational skills, and a commitment to professional development are essential.
The predicted salary is between 22800 - 25200 £ per year.
Babergh and Mid Suffolk District Councils are looking for a Housing Solutions Assistant to join our Housing Solutions Team. To be successful, you will share our values, commitment, and motivation to make a difference for our residents, clients, and communities.
The Housing Solutions Team provides a comprehensive advice service to those facing a housing crisis, aiming to prevent or relieve homelessness in line with the homelessness legislation, specifically the Homelessness Reduction Act 2017.
We are looking for a customer-focused, organised individual who can work under pressure managing competing demands. In this busy and varied role, you will be expected to triage all initial contacts to the team and make basic assessments before referring to Housing Solutions Officers. You will support the Housing Solutions Officers to manage a busy caseload of clients who have a housing crisis, providing administrative support, written correspondence, and telephone calls on their behalf to households based on the advice given through a personal housing plan.
About you
- Understanding homelessness and legislation: A good knowledge of the causes and impacts of homelessness, along with a basic understanding of current housing legislation and policy frameworks.
- Empathy and compassion: A genuine ability to support and engage with individuals and families in housing crisis, demonstrating empathy, patience, and a non-judgmental approach.
- Strong organisational skills: Proven ability to manage multiple and often competing priorities, with the flexibility to adapt and reprioritise tasks in a fast-paced environment.
- Commitment to professional development: A strong desire to build a career in housing, including a willingness to undertake relevant training and gain professional qualifications.
- Excellent administrative skills: High level of accuracy and attention to detail in administrative tasks, including record-keeping, data entry, and correspondence.
- Team player: A collaborative and supportive approach to working with colleagues, contributing positively to team goals and a shared commitment to service excellence.
- Strong IT skills: Particularly in Microsoft Office.
About us
Working together across our councils and with our partners in the public, private, and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk. We are proud of the role we play in creating the environment, economy, and communities for our districts.
Benefits
- Great opportunities for learning and development.
- Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years' service, plus bank holidays).
- Competitive Local Government Pension Scheme.
- Wellbeing Support Programme.
- Employee Assist Programme.
- Health Care Options.
We are committed to working in a more hybrid way, with a mix of office, home, and remote-based working (business needs permitting). We are also committed to supporting equality and diversity, providing opportunity and ambition for all.
This authority is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Housing Solutions Assistant in Ipswich employer: Babergh District Council and Mid Suffolk District Council
Babergh and Mid Suffolk District Councils is an exceptional employer dedicated to making a positive impact in the community. With a strong commitment to employee development, generous leave entitlements, and a supportive work culture that embraces hybrid working, we empower our staff to thrive both personally and professionally. Join us in creating a better environment for our residents while enjoying the benefits of working in one of the UK's top places to live.
Contact Details:
Babergh District Council and Mid Suffolk District Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Solutions Assistant in Ipswich
✨Tip Number 1
Familiarise yourself with the Homelessness Reduction Act 2017 and other relevant housing legislation. Understanding these laws will not only help you in the role but also demonstrate your commitment to the position during interviews.
✨Tip Number 2
Showcase your empathy and compassion by preparing examples of how you've supported individuals in crisis situations. This will highlight your ability to connect with clients facing housing issues, which is crucial for this role.
✨Tip Number 3
Brush up on your organisational skills by practising time management techniques. Being able to juggle multiple tasks effectively is key in a fast-paced environment like housing solutions.
✨Tip Number 4
Engage with local housing charities or organisations to gain insights into the challenges faced by those experiencing homelessness. This knowledge can provide you with a deeper understanding and make you a more attractive candidate.
We think you need these skills to ace Housing Solutions Assistant in Ipswich
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description and person specification. Understand the key responsibilities and required skills for the Housing Solutions Assistant position, as this will help you tailor your application.
Tailor Your Supporting Statement:In your supporting statement, clearly demonstrate how your experience and skills align with the criteria outlined in the person profile. Use specific examples from your past work or volunteer experiences that showcase your understanding of homelessness and your organisational skills.
Highlight Relevant Skills:Emphasise your administrative skills, IT proficiency, and ability to manage competing priorities. Mention any relevant training or qualifications you have undertaken that relate to housing solutions or social care.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for the role of Housing Solutions Assistant.
How to prepare for a job interview at Babergh District Council and Mid Suffolk District Council
✨Understand the Role and Responsibilities
Before the interview, make sure you have a clear understanding of what a Housing Solutions Assistant does. Familiarise yourself with the key responsibilities, such as triaging initial contacts and supporting Housing Solutions Officers. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Empathy and Compassion
Given the nature of the job, it's crucial to convey your ability to empathise with individuals facing housing crises. Prepare examples from your past experiences where you've shown compassion and support, as this will resonate well with the interviewers.
✨Highlight Your Organisational Skills
The role requires strong organisational skills to manage competing demands. Be ready to discuss how you prioritise tasks and handle pressure. You could share specific instances where you successfully managed multiple responsibilities in a fast-paced environment.
✨Familiarise Yourself with Relevant Legislation
Having a basic understanding of homelessness legislation, particularly the Homelessness Reduction Act 2017, is essential. Brush up on key points and be prepared to discuss how this knowledge can help you in the role, showing your commitment to professional development.
