Housing Services Manager in Ipswich

Babergh and Mid Suffolk District Councils are looking for an experienced and driven Housing Manager to join our Housing Management Team. To be successful, you will share our values, commitment, and motivation to make a difference for our residents, clients, and communities. This new role is central to our transformed Housing Management service and our ambition to be an outstanding landlord.

In this key management role, you will oversee and ensure effective service delivery and build trust with tenants and leaseholders. The main areas of responsibility will be:

• Tenancy sustainment - embedding proactive support to prevent homelessness and sustain tenancies.
• Home ownership - managing right to buy applications, leaseholder services, and budgets.
• Administrative support - leading a small team supporting the wider department.

You will drive improvements, promote tenant engagement, and ensure compliance with policies. With a focus on equality, diversity, and professional development, you will help shape a responsive and inclusive service.

We are looking for a highly skilled housing professional with a track record of leading teams and delivering service improvements. You will have a strong background in leading diverse teams and working collaboratively across departments. You will bring effective leadership, project management, communication, and negotiation skills, and will have the experience to confidently manage tenancy sustainment, home ownership, and administrative functions. You will be adaptable, policy aware, and committed to transparency, tenant engagement, and continuous development. You will also be a strategic thinker with a passion for service improvement and a commitment to delivering high-quality, integrated housing services.

If you are ready to lead a forward-thinking team and make a real difference, we are very keen to hear from you.

Working together across our councils and with our partners in the public, private, and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk. We provide homes and services to almost 7,000 council tenants across the districts. We are proud of the role we play in creating the environment, economy, and communities for our districts.

Benefits of working for us include:

• Great opportunities for learning and development.
• Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years' service, plus bank holidays).
• Competitive Local Government Pension Scheme.
• Wellbeing Support Program.
• Employee Assist Program.
• Health Care Options.

We are committed to working in a more hybrid way, with a mix of office, home, and remote-based working (business needs permitting). We are committed to supporting equality and diversity, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents.

If you wish to discuss this role in more detail, please contact Robert Longfoot, Head of Housing Management by emailing: robert.longfoot@baberghmidsuffolk.gov.uk or by calling 01449 724930. Please read the Job Description and Person Specification before applying for this job opportunity. Closing date: 5pm, 12 June 2025.

This authority is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.