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- Tasks: Join our team as a Customer Support Officer, handling calls and resolving queries daily.
- Company: Babergh and Mid Suffolk District Councils serve 190,000 residents with a commitment to community excellence.
- Benefits: Enjoy flexible working, generous leave, a competitive pension, and wellbeing support.
- Why this job: Make a real difference in your community while developing your skills in a dynamic environment.
- Qualifications: Excellent communication, empathy, IT skills, and the ability to adapt are essential.
- Other info: Hybrid working options available; perfect for balancing work and life.
The predicted salary is between 22800 - 25200 £ per year.
Babergh and Mid Suffolk District Councils are looking for committed, flexible and proactive Customer Support Officers to join our Customer Support Team. You will have a positive outlook and will share our values, commitment, and motivation to make a difference for our residents, clients, and communities.
About the role:
The role will be a mix of both home working and working at our customer access points on a rota basis across Stowmarket, Sudbury, Shotley, Hadleigh and Eye between the hours of 8.45am - 5pm Monday - Friday. Our team members provide excellent customer service in a fast-paced environment via various communication methods with the majority being a high volume of telephone enquiries (between 65-85 calls handled per day, per officer). Officers are customer focused, organised, and able to work accurately whilst applying processes and ensuring that customer queries are resolved as much as possible at the first point of contact.
About you:
To be successful, you will need to be an excellent communicator, as this is a frontline position, providing customer support to our residents and communities. You will also need to demonstrate empathy, highly tuned listening skills and the ability to quickly understand customer queries and develop solutions to problems using your own initiative. You will need to be organised with good IT skills and the ability to adapt to the needs of customers and the team. This is an exciting, fast paced role, where no two days are the same. Our Customer Support Team enjoy an ongoing commitment to learning, development and creativity. We believe in putting the customer at the heart of everything we do and are always striving to improve the service we provide.
About us:
Working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk. We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work.
Benefits of working for us:
- Great opportunities for learning and development.
- Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years' service, plus bank holidays).
- Competitive Local Government Pension Scheme.
- Wellbeing Support Program.
- Employee Assist Program.
- Health Care Options.
Our ways of working:
We are committed to working in a more Hybrid way, with a mix of office, home, and remote based working (Business needs permitting). We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents.
If you wish to discuss the hybrid working approach for these roles, or for an informal discussion, please contact Gary Allen by either calling 01449 742887 or emailing gary.allen@baberghmidsuffolk.gov.uk.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Contact Detail:
Babergh District Council and Mid Suffolk District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Officer
✨Tip Number 1
Familiarise yourself with the values and mission of Babergh and Mid Suffolk District Councils. Understanding their commitment to community service will help you align your responses during any interviews or discussions.
✨Tip Number 2
Prepare for a fast-paced environment by practising handling multiple customer queries efficiently. You might want to simulate high call volumes with friends or family to get comfortable with managing stress and maintaining excellent customer service.
✨Tip Number 3
Showcase your communication skills by engaging in conversations with diverse groups. This will help you develop empathy and listening skills, which are crucial for understanding customer needs and resolving issues effectively.
✨Tip Number 4
Research common customer support scenarios that may arise in local government settings. Being prepared with potential solutions can demonstrate your initiative and problem-solving abilities during the interview process.
We think you need these skills to ace Customer Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Customer Support Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Supporting Statement: In your supporting statement, clearly address each criterion listed in the Person Profile section. Use specific examples from your past experiences to demonstrate your communication skills, empathy, and problem-solving abilities.
Highlight Relevant Experience: Make sure to include any previous customer service roles or experiences that showcase your ability to handle high volumes of enquiries and work in a fast-paced environment. This will help you stand out as a suitable candidate.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for a Customer Support Officer.
How to prepare for a job interview at Babergh District Council and Mid Suffolk District Council
✨Showcase Your Communication Skills
As a Customer Support Officer, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from past experiences where you successfully resolved customer queries.
✨Emphasise Empathy and Problem-Solving
Highlight your empathetic approach to customer service. Share specific instances where you understood a customer's issue and provided a solution. This will show that you can connect with residents and address their needs effectively.
✨Demonstrate Organisational Skills
Given the fast-paced nature of the role, it's important to showcase your organisational abilities. Discuss how you manage multiple tasks or calls efficiently, ensuring that you maintain accuracy while handling high volumes of enquiries.
✨Familiarise Yourself with Hybrid Working
Since the role involves both home and office working, be prepared to discuss your experience with hybrid work environments. Talk about how you adapt to different settings and maintain productivity, which aligns with the council's commitment to flexible working.
