At a Glance
- Tasks: Provide frontline customer service and resolve queries for residents.
- Company: Babergh and Mid Suffolk District Councils, dedicated to community building.
- Benefits: Generous leave, pension scheme, wellbeing support, and flexible working options.
- Other info: Hybrid working environment with great learning and development opportunities.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Excellent communication skills and a proactive, customer-focused attitude.
The predicted salary is between 27694 - 31022 £ per year.
Babergh and Mid Suffolk District Councils are looking for Customer Support Officers to join our Customer Support team. If you share our values and are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.
About the role
We are looking for committed, flexible and proactive team players with a positive outlook. Providing frontline customer service to our residents, you will be an excellent communicator and share our values, commitment and motivation to make a difference for our districts. The role will be a mix of both home working and working at our customer access points on a rota basis across Stowmarket, Sudbury, Shotley, Hadleigh and Eye between the hours of 8.45 am until 5.00pm Monday to Friday.
About you
Our team members provide excellent customer service in a fast-paced environment via various communication methods with the majority being a high volume of telephone enquiries (between 65-85 calls handled per day, per officer). To be successful, you will be customer focused, organised, and able to work accurately whilst applying processes and ensuring that customer queries are resolved as much as possible at the first point of contact. Successful candidates will have these qualities together with the ability to understand situations and develop solutions to problems using their own initiative.
Benefits
- Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
- Competitive Local Government Pension Scheme.
- Wellbeing Support and Employee Assistance Programs.
- Private Health Care Options.
- Electric Vehicle Salary Sacrifice Scheme.
- Paid volunteering days.
- Flexible and hybrid working arrangements (Business needs permitting).
- Great learning and development opportunities.
Our working culture
We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.
How to apply
Please ensure your application form is fully completed, including employment and education history. Your supporting statement should clearly address how you meet the criteria in the Person Specification.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Customer Support Officer, STOWMARKET in Suffolk employer: Babergh and Mid Suffolk District Councils
Babergh and Mid Suffolk District Councils is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in the heart of Suffolk. With a strong commitment to employee development, flexible working arrangements, and a comprehensive benefits package, we empower our Customer Support Officers to make a meaningful impact in the communities we serve. Join us in a role that not only values your contributions but also prioritises your wellbeing and professional growth.
Contact Details:
Babergh and Mid Suffolk District Councils Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Officer, STOWMARKET in Suffolk
✨Tip Number 1
Get to know the company! Research Babergh and Mid Suffolk District Councils, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference for the community.
✨Tip Number 2
Practice your communication skills! Since this role involves handling a high volume of calls, it’s crucial to be clear and confident. Try role-playing with a friend or family member to get comfortable with common customer queries and responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues. Be ready to share these during your interview to demonstrate your initiative and ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to the fantastic work we do for our residents.
We think you need these skills to ace Customer Support Officer, STOWMARKET in Suffolk
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for in a Customer Support Officer, so make sure you understand the key responsibilities and requirements.
Tailor Your Supporting Statement:When writing your supporting statement, be sure to highlight how your skills and experiences align with the criteria in the Person Specification. We want to see how you can make a difference for our residents, so don’t hold back!
Show Off Your Communication Skills:As a Customer Support Officer, excellent communication is key. Use clear and concise language in your application, and make sure to demonstrate your ability to handle customer queries effectively. This will show us you’re the right fit for the role!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll find all the necessary forms and info there. Plus, it helps us keep everything organised!
How to prepare for a job interview at Babergh and Mid Suffolk District Councils
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support Officer role. Familiarise yourself with the job description and think about how your skills and experiences align with the responsibilities, especially around handling high volumes of calls and providing excellent customer service.
✨Showcase Your Communication Skills
As a Customer Support Officer, communication is key. Prepare examples of how you've effectively communicated in previous roles, particularly in fast-paced environments. Be ready to demonstrate your ability to resolve queries efficiently and clearly during the interview.
✨Emphasise Your Problem-Solving Abilities
The role requires initiative and the ability to develop solutions. Think of specific instances where you've successfully resolved issues or improved processes. Highlight these examples to show that you can handle challenges and contribute positively to the team.
✨Align with Their Values
Babergh and Mid Suffolk District Councils are looking for candidates who share their values and commitment to making a difference. Research their mission and values, and be prepared to discuss how your personal values align with theirs during the interview.
