At a Glance
- Tasks: Capture customer feedback and resolve complaints to enhance community services.
- Company: Join Babergh and Mid Suffolk District Councils, dedicated to improving local communities.
- Benefits: Generous leave, pension scheme, wellbeing support, and flexible working options.
- Other info: Hybrid working environment with great career development opportunities.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Strong communication, problem-solving, and data analysis skills required.
The predicted salary is between 37280 - 44075 € per year.
Babergh and Mid Suffolk District Councils are looking for a Complaints and Feedback Officer to join our Customer Experience team. If you share our values and are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.
About the role
Working within the Customer Experience Team, you will be responsible for capturing customer feedback and ensuring that it is processed accordingly. You will strive to improve customer experience through embedding a complaints culture which encourages and supports complaints being resolved at the earliest possible opportunity. You will provide data and insight to help us improve services for our customers and keep records of compliments and feedback to capture best practice.
About you
We are looking for a dedicated, proactive and customer focussed person who demonstrates attention to detail, strong data analysis and is able to communicate effectively at all levels with both internal and external customers. You will need to demonstrate good problem-solving skills along with the ability to enquire and ask questions to fully understand and respond to problems and complaints.
About us
At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.
Benefits
- Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
- Competitive Local Government Pension Scheme.
- Wellbeing Support and Employee Assistance Programs.
- Private Health Care Options.
- Electric Vehicle Salary Sacrifice Scheme.
- Paid volunteering days.
- Flexible and hybrid working arrangements (Business needs permitting).
- Great learning and development opportunities.
Our ways of working
We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive.
For more information
For an informal discussion about this role, please contact Gary Allen. Please read the Job Description and Person Specification before applying for this job opportunity. Closing date: 5.00 pm, 21 May 2026.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Complaints and Feedback Officer, STOWMARKET in Suffolk employer: Babergh and Mid Suffolk District Councils
Babergh and Mid Suffolk District Councils is an exceptional employer dedicated to fostering a supportive and inclusive work environment in the heart of Suffolk. With a strong focus on employee wellbeing, generous leave entitlements, and flexible working arrangements, we empower our staff to thrive while making a meaningful impact on the communities we serve. Our commitment to professional development and collaboration ensures that every team member has the opportunity to grow and contribute to enhancing customer experiences across our districts.
Contact Detail:
Babergh and Mid Suffolk District Councils Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Complaints and Feedback Officer, STOWMARKET in Suffolk
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Babergh and Mid Suffolk District Councils on LinkedIn. A friendly chat can give you insider info about the role and the team, plus it shows your genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to complaints handling and customer service. Think of examples from your past experiences that highlight your problem-solving skills and ability to empathise with customers.
✨Tip Number 3
Showcase your data analysis skills! Be ready to discuss how you've used data to improve services in previous roles. This will resonate well with the team’s focus on using insights to enhance customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Complaints and Feedback Officer, STOWMARKET in Suffolk
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description and person specification. Make sure you understand what we're looking for in a Complaints and Feedback Officer so you can tailor your application to highlight your relevant skills and experiences.
Craft a Strong Supporting Statement:Your supporting statement is your chance to shine! Clearly address how you meet the criteria outlined in the person specification. Use specific examples from your past experiences to demonstrate your customer focus, problem-solving skills, and ability to communicate effectively.
Be Thorough with Your Application Form:Don’t rush through the application form. Ensure every section is fully completed, especially your employment and education history. We want to see your journey and how it aligns with the role, so be detailed and honest!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the information you need about the role and our organisation there!
How to prepare for a job interview at Babergh and Mid Suffolk District Councils
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities of a Complaints and Feedback Officer, especially how to handle customer feedback and complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved complaints or improved customer experiences. Be ready to discuss specific situations where your problem-solving skills made a positive impact. This will highlight your ability to handle the challenges of the role effectively.
✨Emphasise Communication and Empathy
As a Complaints and Feedback Officer, strong communication skills are key. Practice articulating your thoughts clearly and empathetically. Think about how you can convey understanding and support when discussing difficult topics, as this will resonate well with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the culture of complaints handling, and how success is measured in this role. This shows your enthusiasm and helps you gauge if the organisation aligns with your values.
