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- Tasks: Provide essential admin support to the Housing Management team and ensure smooth service delivery.
- Company: Join Babergh and Mid Suffolk District Councils, a supportive and community-focused organisation.
- Benefits: Enjoy generous leave, competitive pension, wellbeing support, and flexible working options.
- Other info: Great opportunities for learning and career growth in a collaborative team.
- Why this job: Make a real difference in your community while developing valuable skills in a dynamic environment.
- Qualifications: NVQ Level 3 or equivalent experience in administration or housing, with strong IT and communication skills.
The predicted salary is between 27694 - 31022 £ per year.
We are looking for an Admin Support Officer to join our Housing Management team at Babergh and Mid Suffolk District Councils, located at Endeavour House, 8 Russell Road, Ipswich, Suffolk IP1 2BX. The role is part-time (14.8 hours per week) and permanent. Salary: £27,694 – £31,022 per annum (pro rata).
About The Role
In this vital role you will provide comprehensive administrative and technical support to our Tenancy Services teams, helping to ensure smooth service delivery and high levels of customer satisfaction. Your responsibilities will include:
- Responding to and redirecting customer enquiries, booking appointments, and producing written communications.
- Administering tenancy changes and maintaining accurate tenant records.
- Supporting financial processes including direct debits, refunds, and invoice management.
- Collaborating with internal and external stakeholders on projects and casework.
- Promoting tenant engagement and supporting equality and diversity initiatives.
- Ensuring compliance with GDPR, health and safety, and council policies.
About You
We are looking for a team player who is adaptable, diplomatic, and committed to continuous improvement. To be successful, you will have:
- NVQ Level 3 or equivalent experience in a relevant administrative or housing role.
- Strong IT skills, particularly in Microsoft Office (Excel, Word, Outlook).
- Excellent communication and customer service skills.
- Ability to manage multiple tasks with accuracy and attention to detail.
- Experience in financial administration and interpreting financial data.
Benefits
- Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
- Competitive Local Government Pension Scheme.
- Wellbeing Support and Employee Assistance Programs.
- Private Health Care Options.
- Electric Vehicle Salary Sacrifice Scheme.
- Paid volunteering days.
- Flexible and hybrid working arrangements (Business needs permitting).
- Great learning and development opportunities.
Contact
For an informal discussion about this role, please contact Louise Bird, Community Housing Manager, at 01449 724968 or by email louise.bird@baberghmidsuffolk.gov.uk. Alternatively, contact Aimi Myhill, Community Housing Manager, at 01449 724579 or aimi.myhill@baberghmidsuffolk.gov.uk.
Closing date: 9 am, 11 May 2026.
Admin Support Officer - Housing Management in Suffolk employer: Babergh and Mid Suffolk District Councils
Contact Detail:
Babergh and Mid Suffolk District Councils Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Support Officer - Housing Management in Suffolk
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Babergh and Mid Suffolk District Councils on LinkedIn. A friendly chat can give us insider info about the team and the role, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to admin support and housing management. We can even role-play with a friend to boost our confidence and refine our answers.
✨Tip Number 3
Showcase our skills! Bring examples of how we've handled customer enquiries or managed financial processes in previous roles. This will help us stand out as the perfect fit for the Admin Support Officer position.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can leave a lasting impression and keep us top of mind for the hiring team.
We think you need these skills to ace Admin Support Officer - Housing Management in Suffolk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the Admin Support Officer role. We want to see how you can contribute to our Housing Management team, so don’t hold back!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language, and don’t forget to proofread for any typos!
Highlight Relevant Experience: If you’ve got experience in administrative or housing roles, make sure to showcase that! We’re looking for someone who can manage multiple tasks accurately, so share examples that illustrate your ability to juggle responsibilities.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Babergh and Mid Suffolk District Councils
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Admin Support Officer role and its responsibilities. Familiarise yourself with the key tasks like managing tenant records and supporting financial processes. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your IT Skills
Since strong IT skills are crucial for this role, be prepared to discuss your experience with Microsoft Office, especially Excel, Word, and Outlook. You might even want to mention specific examples of how you've used these tools in previous roles to improve efficiency or accuracy.
✨Prepare for Customer Service Scenarios
Given that excellent communication and customer service skills are essential, think of examples from your past where you've successfully handled customer enquiries or resolved issues. Practising these scenarios can help you articulate your approach during the interview.
✨Emphasise Teamwork and Adaptability
As a team player, it's important to convey your ability to collaborate with others and adapt to changing situations. Prepare examples that showcase your diplomatic skills and commitment to continuous improvement, as these qualities are highly valued in the Housing Management team.