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For Companies At a Glance
- Tasks: Provide excellent customer service and support to residents via various communication methods.
- Company: Join Babergh and Mid Suffolk District Councils, dedicated to building vibrant communities.
- Benefits: Enjoy generous leave, competitive pension, wellbeing support, and flexible working arrangements.
- Why this job: Make a real difference in your community while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a proactive, customer-focused attitude are essential.
- Other info: Hybrid working options available, fostering collaboration and flexibility.
The predicted salary is between 27694 - 31022 £ per year.
Babergh and Mid Suffolk District Councils are looking for Customer Support Officers to join our Customer Support team. If you share our values and are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.
About the role
We are looking for committed, flexible and proactive team players with a positive outlook to provide frontline customer service to our residents. You will be an excellent communicator and share our values, commitment and motivation to make a difference for our districts. The role will involve a mix of home working and working at our customer access points on a rota basis across Stowmarket, Sudbury, Shotley, Hadleigh and Eye between the hours of 8.45 am until 5.00 pm Monday to Friday.
About you
Our team members provide excellent customer service in a fast-paced environment via various communication methods, with the majority being a high volume of telephone enquiries (between 65-85 calls handled per day, per officer). To be successful, you will be customer focused, organised, and able to work accurately whilst applying processes and ensuring that customer queries are resolved as much as possible at the first point of contact. Successful candidates will have these qualities together with the ability to understand situations and develop solutions to problems using their own initiative. Staff enjoy an ongoing commitment to learning, development and creativity. We are a team who believe in putting the customer at the heart of everything we do and are always striving to improve the service we are providing.
About us
At Babergh and Mid Suffolk District Councils, we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors. We believe that the heart of Suffolk is an incredibly special place to live and work.
Benefits
- Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
- Competitive Local Government Pension Scheme.
- Wellbeing Support and Employee Assistance Programs.
- Private Health Care Options.
- Electric Vehicle Salary Sacrifice Scheme.
- Paid volunteering days.
- Flexible and hybrid working arrangements (Business needs permitting).
- Great learning and development opportunities.
Our working culture
We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.
How to apply
Please ensure your application form is fully completed, including employment and education history. Your supporting statement should clearly address how you meet the criteria in the Person Specification.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Customer Support Officer, STOWMARKET employer: Babergh and Mid Suffolk District Councils
Contact Detail:
Babergh and Mid Suffolk District Councils Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Officer, STOWMARKET
✨Tip Number 1
Get to know the company! Research Babergh and Mid Suffolk District Councils, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be handling a high volume of calls, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common customer queries.
✨Tip Number 3
Be proactive! Think of ways you can improve customer service based on your past experiences. Bring these ideas up during your interview to demonstrate your initiative and commitment to enhancing the customer experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the team you could be joining!
We think you need these skills to ace Customer Support Officer, STOWMARKET
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description and person specification. This will help you understand what we're looking for and how you can tailor your application to show us you're the perfect fit!
Show Off Your Customer Service Skills: Since this role is all about providing top-notch customer support, make sure to highlight any relevant experience you have. Share specific examples of how you've gone above and beyond for customers in the past – we love to see that!
Be Clear and Concise: When filling out your application form, keep your answers clear and to the point. We appreciate well-structured responses that directly address the criteria in the person specification. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and our values!
How to prepare for a job interview at Babergh and Mid Suffolk District Councils
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support Officer role. Familiarise yourself with the job description and think about how your skills and experiences align with the responsibilities outlined. This will help you articulate why you're a great fit for the team.
✨Showcase Your Communication Skills
As this role involves handling a high volume of telephone enquiries, be prepared to demonstrate your communication skills during the interview. Practice answering common customer service scenarios clearly and concisely, highlighting your ability to resolve issues effectively at the first point of contact.
✨Emphasise Teamwork and Flexibility
The Councils are looking for committed team players, so be ready to discuss your experience working in teams and how you adapt to different situations. Share examples of how you've collaborated with others to achieve a common goal or how you've been flexible in your approach to work.
✨Prepare Questions About the Culture
Since the Councils value equality, diversity, and inclusion, prepare thoughtful questions about their working culture. This shows your genuine interest in the organisation and helps you assess if it’s the right fit for you. Ask about their commitment to staff development and how they support a positive work environment.