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For Companies At a Glance
- Tasks: Provide excellent customer service and resolve queries for our residents.
- Company: Join Babergh and Mid Suffolk District Councils, dedicated to community building.
- Benefits: Enjoy generous leave, competitive pension, and flexible working options.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Strong communication skills and a proactive, customer-focused attitude.
- Other info: Hybrid working environment with great learning and development opportunities.
The predicted salary is between 23600 - 24800 £ per year.
Babergh and Mid Suffolk District Councils Address: Stowmarket Customer Access Point, 54 Ipswich Road, Stowmarket, IP14 1AD
Salary: £27,694 - £31,022 per annum (pro rata for part time)
Hours: Full Time, 37 hours per week
Contract: Fixed Term or Secondment Opportunity for 18 months
This role is open to full time, part time, and job share applications, all of which will be assessed equally.
Join our team. We are looking for Customer Support Officers to join our Customer Support team. If you share our values and are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.
About The Role
We are looking for committed, flexible and proactive team players with a positive outlook to join our team in Customer Support. Providing frontline customer service to our residents, you will be an excellent communicator and share our values, commitment and motivation to make a difference for our districts. The role will be a mix of both home working and working at our customer access points on a rota basis across Stowmarket, Sudbury, Shotley, Hadleigh and Eye between the hours of 8.45am - 5pm Monday - Friday.
About You
Our team members provide excellent customer service in a fast-paced environment via various communication methods with the majority being a high volume of telephone enquiries (between 65-85 calls handled per day, per officer). To be successful, you will be customer focused, organised, and able to work accurately whilst applying processes and ensuring that customer queries are resolved as much as possible at the first point of contact. You will have these qualities together with the ability to understand situations and develop solutions to problems using your own initiative. Staff enjoy an ongoing commitment to learning, development and creativity. We are a team who believe in putting the customer at the heart of everything we do and are always striving to improve the service we are providing.
About Us
At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors. We believe that the heart of Suffolk is an incredibly special place to live and work, with:
- 60 conservation areas
- two National Landscapes
- many picturesque market towns
It is no surprise we are ranked among the top 50 places to live in the UK.
Benefits
- Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
- Competitive Local Government Pension Scheme.
- Wellbeing Support and Employee Assistance Programs.
- Private Health Care Options.
- Electric Vehicle Salary Sacrifice Scheme.
- Paid volunteering days.
- Flexible and hybrid working arrangements (Business needs permitting).
- Great learning and development opportunities.
For more information, visit our Employee Benefits page.
Our working culture
We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.
For more information
For an informal discussion or to learn more about hybrid working for this role, please contact Gary Allen by either calling 01449 742887 or emailing gary.allen@baberghmidsuffolk.gov.uk.
Please read the Job Description and Person Specification (pdf) and Addendum (pdf) before applying for this job opportunity.
Closing date: 12pm, 13 February 2026
How To Apply
Please ensure your application form is fully completed, including employment and education history. Your supporting statement should clearly address how you meet the criteria in the Person Specification.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
About The Team
How to apply
Step 1 - read the advert and the Job Description and Person Specification (JD and PS).
Step 2 - complete the Supporting Statement template.
Step 3 - complete the online application and upload your statement. Your statement needs to indicate how you meet the criteria in the ‘Person specification’ section of the (JD and PS). Your statement should:
- Be no more than 2 sides of A4
- Use the template provided (other formats will not be accepted)
- Be uploaded on your online application, as without this, your interest will not be progressed.
Customer Support Officer in Stowmarket employer: Babergh and Mid Suffolk District Councils
Contact Detail:
Babergh and Mid Suffolk District Councils Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Officer in Stowmarket
✨Tip Number 1
Get to know the company! Research Babergh and Mid Suffolk District Councils, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference for the community.
✨Tip Number 2
Practice your communication skills! Since you'll be handling a high volume of calls, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common customer queries and responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues. Be ready to share these stories during your interview to demonstrate your initiative and customer focus.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, make sure your supporting statement clearly highlights how you meet the criteria in the Person Specification – this is your chance to shine!
We think you need these skills to ace Customer Support Officer in Stowmarket
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start writing, give the job description a good read. It’ll help you understand what we’re looking for in a Customer Support Officer and how you can tailor your application to match our needs.
Craft a Strong Supporting Statement: Your supporting statement is your chance to shine! Make sure it clearly addresses how you meet the criteria in the Person Specification. Use specific examples from your experience to show us why you’re the perfect fit.
Stick to the Format: We’ve got a template for the supporting statement, so make sure you use it! Other formats won’t be accepted, and we want to see your application progress, so don’t skip this step.
Apply Through Our Website: When you’re ready, head over to our website to submit your application. It’s the easiest way to ensure we get all your details right and keep everything organised on our end!
How to prepare for a job interview at Babergh and Mid Suffolk District Councils
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support Officer role. Familiarise yourself with the job description and person specification, especially the key responsibilities like handling high volumes of calls and providing excellent customer service. This will help you tailor your answers to show how you fit the bill.
✨Showcase Your Communication Skills
As a Customer Support Officer, communication is key. Prepare examples from your past experiences where you've effectively resolved customer queries or handled difficult situations. Practising these scenarios will help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Problem-Solving Ability
The role requires you to develop solutions using your initiative. Think of specific instances where you've successfully solved problems in a fast-paced environment. Be ready to discuss these examples, as they will highlight your proactive approach and ability to think on your feet.
✨Emphasise Your Team Spirit
Since the job involves working closely with a team, it's important to convey your ability to collaborate and support your colleagues. Share experiences that showcase your teamwork skills and how you contribute to a positive work environment, aligning with the council's values of community and collaboration.
