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- Tasks: Lead and support software management for Public Protection services.
- Company: Join Babergh and Mid Suffolk District Councils, serving 190,000 residents in beautiful Suffolk.
- Benefits: Enjoy generous leave, competitive pension, and hybrid work options.
- Why this job: Make a real impact in your community while developing your skills in a supportive environment.
- Qualifications: Experience with Environmental Health software and strong problem-solving skills are essential.
- Other info: Flexible working arrangements available; commitment to equality and diversity.
The predicted salary is between 30100 - 35600 £ per year.
- Babergh and Mid Suffolk District Councils – Ipswich, Suffolk IP1 2BX
- £36,124 – £42,708 per annum (pro rata for part time)
- 37 hours per week
- Full Time
- Permanent
Full-time, part-time and job share opportunities will be considered.
What we are looking for
We are looking for a Senior Systems Support Officer to join our Public Protection Service. The successful person will share our values , commitment, and motivation to make a difference for our residents, clients, and communities.
About the role
- Support the Head of Public Protection and the Service to deliver effective outcomes in relation to service plans and corporate priorities/outcomes.
- Line Manager for a Systems Support Officer, planning and directing work.
- Develop, support and maintain ‘Northgate M3/Assure’ case management software (or any shared successor software) for Public Protection, Public Realm, Private Sector Housing and Customer Services.
- Develop, support, and maintain ‘Rocktime Verso’ case management software for Licensing.
- Responsible for operational introduction, management and strategic evolution of the Public Protection software and hardware including consulting with the supplier and ICT around introduction, upgrade, and ongoing maintenance.
- Lead implementation of new software and migration for the Service.
- Supporting role for corporate IT systems including website and intranet, including giving advice, guidance, e-government, and support to officers in Service on ICT matters.
- Responsible for training and cascading transformation and ICT system developments to the Public Protection Service, and other relevant internal and external stakeholders.
- Contribute to business and performance management support of the Public Protection Service as well as to other services using appropriate case and performance management software.
- Continuous review and improvement of ICT resources which may include project management and implementation of software and hardware.
About you
- Knowledge of Environmental Health and Licensing software i.e. M3/ Assure and/ or LalPac would be desirable.
- NVQ Level 4/A level or equivalent knowledge gained through experience.
- Considerable experience of managing, administrating, using, and operating Environmental Health software systems or similar software applications.
- Pro-active in identifying potential problem areas before they impact on service delivery and able to demonstrate a high degree of initiative in prioritising a busy, varied, and demanding workload.
- Awareness of both technical and non-technical Government and Industry standards and legislation affecting the delivery of ICT services.
- Ability to analyse and interpret reports and information and develop solutions to problems or issues raised by IT users.
- Ability to look beyond delivery of current IT support to align delivery with solutions that enable transformation.
- Has an attitude and approach that allows for flexibility to contribute to changing corporate priorities.
About us
Working together across our Councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk.
We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two National Landscapes within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK.
Benefits of working for us
- Great opportunities for learning and development.
- Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years’ service, plus bank holidays).
- Competitive Local Government Pension Scheme.
- Wellbeing Support Program
- Employee Assist Program
- Health Care Options
For more information, visit our Employee Benefits page (suffolkjobsdirect.org) and view \\\’The best things about working for Babergh and Mid Suffolk District Councils (youtube) \\\’ to find out what our employees say about working for us.
Our ways of working:
Work is what we do, not where we go! We are committed to working in a more Hybrid way, with a mix of office, home, and remote based working (Business needs permitting). This has worked well for us and is something we will be continuing with.
We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents.
For more information
If you wish to discuss the Hybrid working approach for this role, or for an informal discussion, please contact Tracy Howard, Head of Public Protectionby calling 01449 724845.
Please read the Job Description and Person Specification (pdf) before applying for this job opportunity.
Closing date: 5pm, 24 February 2025.
When applying, please ensure:
- that you complete the application form as fully as possible with your employment and educational history as shortlisting will be based upon the application form and supporting statement only.
- your statement indicates how you meet each of the criteria in the ‘Person Profile’ section of the Job Description/Person Specification (JDPS).
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Senior Systems Support Officer, Ipswich employer: Babergh and Mid Suffolk District Councils
Contact Detail:
Babergh and Mid Suffolk District Councils Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Systems Support Officer, Ipswich
✨Tip Number 1
Familiarize yourself with the specific software mentioned in the job description, such as Northgate M3/Assure and Rocktime Verso. Having hands-on experience or knowledge about these systems will give you a significant edge during the interview process.
✨Tip Number 2
Demonstrate your proactive problem-solving skills by preparing examples of how you've identified and resolved issues in previous roles. This aligns well with the job's emphasis on anticipating problems before they impact service delivery.
✨Tip Number 3
Showcase your ability to manage and train others on ICT systems. Prepare to discuss any past experiences where you successfully led training sessions or implemented new software solutions, as this is a key responsibility of the role.
✨Tip Number 4
Research Babergh and Mid Suffolk District Councils' values and recent initiatives. Being able to articulate how your personal values align with theirs will demonstrate your commitment to making a difference for the community.
We think you need these skills to ace Senior Systems Support Officer, Ipswich
Some tips for your application 🫡
Understand the Job Description: Carefully read the job description and person specification. Make sure you understand the key responsibilities and required skills for the Senior Systems Support Officer role.
Tailor Your Supporting Statement: In your supporting statement, clearly demonstrate how your experience aligns with each criterion in the Person Profile section. Use specific examples to showcase your relevant skills and achievements.
Complete the Application Form Thoroughly: Fill out the application form completely, providing detailed information about your employment and educational history. Remember, shortlisting will be based on this form and your supporting statement.
Highlight Relevant Experience: Emphasize any experience you have with Environmental Health and Licensing software, as well as your ability to manage and support ICT systems. This will show that you are well-suited for the role.
How to prepare for a job interview at Babergh and Mid Suffolk District Councils
✨Understand the Software
Make sure you have a solid understanding of the Northgate M3/Assure and Rocktime Verso case management software. Be prepared to discuss your experience with these systems or similar applications, as well as how you would approach their development and maintenance.
✨Demonstrate Problem-Solving Skills
Be ready to provide examples of how you've proactively identified potential issues in previous roles and the steps you took to resolve them. This will showcase your initiative and ability to prioritize effectively in a busy environment.
✨Align with Corporate Values
Familiarize yourself with the values and mission of Babergh and Mid Suffolk District Councils. During the interview, express how your personal values align with theirs and how you can contribute to making a difference for the residents and communities.
✨Prepare for Hybrid Working Discussion
Since the role involves hybrid working, think about how you can effectively manage your responsibilities in both office and remote settings. Be prepared to discuss your strategies for maintaining productivity and communication in a flexible work environment.
