Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support project management and ensure customer satisfaction through effective communication.
- Company: Join Babergh and Mid Suffolk District Councils, serving 190,000 residents in beautiful Suffolk.
- Benefits: Enjoy generous leave, a competitive pension, and wellbeing support in a hybrid work environment.
- Why this job: Make a real difference in your community while developing your skills in a supportive team.
- Qualifications: Ideal candidates have NVQ 3/ONC Level or equivalent experience in project management and customer liaison.
- Other info: Flexible working options available; commitment to equality and diversity is a priority.
The predicted salary is between 26300 - 30800 £ per year.
- Babergh and Mid Suffolk District Councils – Great Wenham, Suffolk CO7 6PS
- £30,559 – £35,235 per annum (pro rata for part time)
- 37 hours per week
- Full Time
- Permanent
Full time, part time and job share opportunities will be considered.
What we are looking for
We are looking for a Resident Liaison and Project Co-ordinator to join our team in Property Assets and Compliance. To be successful, you will share our values , commitment, and motivation to make a difference for our residents, clients, and communities.
About the role
Reporting to the Business Services Manager you will deliver a highly effective, customer-centric and innovative business support function.
You will:
- provide effective support for the everyday running of programmes and projects, in-accordance with the project management framework
- oversee programmes and project timetables, including communicating with team members to maintain key milestones
- be responsible for ensuring complaints are responded to, and areas of customer dissatisfaction addressed
- set up, undertake, and manage the customer/resident liaison across multiple programmes/projects
- attend customer/resident Liaison meetings either face to face or digitally to ensure a high performing customer centric service is delivered
- raise and process work orders / purchase orders, process invoices, including variation requests.
About you
You will ideally:
- possess an NVQ 3/ONC Level or will have gained equivalent level of knowledge through experience
- have experience in assisting in project managing work projects and investment programmes
- have experience in the customer/resident liaison process in relation to setting up, undertaking and managing
- always be pro-active, with a flexible, pragmatic approach to supporting and guiding staff and colleagues.
About us
Working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk.
We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two National Landscapes within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK.
Benefits
- Great opportunities for learning and development.
- Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years’ service, plus bank holidays).
- Competitive Local Government Pension Scheme.
- Wellbeing Support Programme.
- Employee Assist Programme.
- Health Care Options.
For more information, please visit our Employee Benefits page (suffolkjobsdirect,org) .
Our ways of working
Work is what we do, not where we go! We are committed to working in a more Hybrid way, with a mix of office, home, and remote based working (Business needs permitting). This has worked well for us and is something we will be continuing with.
We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents.
For more information
Please read the Job Description and Person Specification (pdf) before applying for this job opportunity.
If you wish to discuss the hybrid working approach for this role, or for an informal discussion, please contact Amanda Ward by either calling 01449 724809 or emailing .
Closing date: 5pm, 10 March 2025.
When applying, please ensure:
- that you complete the application form as fully as possible with your employment and educational history as shortlisting will be based upon the application form and supporting statement only.
- your statement indicates how you meet each of the criteria in the ‘Person Profile’ section of the Job Description/Person Specification (JDPS).
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Resident Liaison and Project Co-ordinator, IPSWICH employer: Babergh and Mid Suffolk District Councils
Contact Detail:
Babergh and Mid Suffolk District Councils Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison and Project Co-ordinator, IPSWICH
✨Tip Number 1
Familiarize yourself with the project management framework mentioned in the job description. Understanding how to effectively oversee programmes and project timetables will give you a significant advantage during the interview.
✨Tip Number 2
Highlight your experience in customer/resident liaison processes. Be prepared to discuss specific examples of how you've successfully managed communication and addressed customer dissatisfaction in previous roles.
✨Tip Number 3
Demonstrate your proactive and flexible approach by preparing scenarios where you guided colleagues or staff through challenges. This will showcase your ability to support and motivate others, aligning with the values of the councils.
✨Tip Number 4
Research Babergh and Mid Suffolk District Councils' initiatives and community projects. Showing that you understand their commitment to residents and communities will help you connect with the interviewers and demonstrate your motivation to make a difference.
We think you need these skills to ace Resident Liaison and Project Co-ordinator, IPSWICH
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description and person specification. Make sure you understand the key responsibilities and required skills for the Resident Liaison and Project Co-ordinator position.
Tailor Your Application: When writing your application, specifically address how your experience aligns with the criteria outlined in the Person Profile section. Use examples from your past work to demonstrate your relevant skills and achievements.
Complete the Application Form: Fill out the application form completely, providing detailed information about your employment and educational history. Remember, shortlisting will be based on this form and your supporting statement.
Highlight Your Commitment: In your supporting statement, emphasize your commitment to customer service and community engagement. Show how your values align with those of Babergh and Mid Suffolk District Councils, and express your motivation to make a difference for residents.
How to prepare for a job interview at Babergh and Mid Suffolk District Councils
✨Understand the Role and Responsibilities
Make sure you thoroughly read the job description and understand the key responsibilities of a Resident Liaison and Project Co-ordinator. Be prepared to discuss how your experience aligns with their needs, especially in project management and customer liaison.
✨Showcase Your Customer-Centric Approach
Since the role emphasizes delivering a high-performing customer-centric service, be ready to share specific examples from your past experiences where you successfully managed customer relationships or resolved complaints effectively.
✨Demonstrate Flexibility and Proactivity
The job requires a flexible and pragmatic approach. Prepare to discuss situations where you had to adapt quickly to changes or take initiative in guiding colleagues or managing projects.
✨Prepare Questions About Hybrid Working
Given the emphasis on hybrid working, come prepared with questions about how this model works in practice within the organization. This shows your interest in their working culture and helps you assess if it fits your style.
