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- Tasks: Lead initiatives to enhance tenant services and ensure compliance in housing management.
- Company: Join Babergh and Mid Suffolk District Councils, dedicated to community wellbeing.
- Benefits: Enjoy generous leave, pension scheme, health care options, and flexible working arrangements.
- Why this job: Make a real difference in residents' lives while driving service improvements.
- Qualifications: Proven leadership in housing management and a passion for community support.
- Other info: Dynamic hybrid working culture with great learning opportunities.
The predicted salary is between 46000 - 54000 £ per year.
Babergh and Mid Suffolk District Councils
Address: Endeavour House, 8 Russell Road, Ipswich, Suffolk IP1 2BX
Salary: £53,460 - £63,013 per annum (pro rata for part time)
Hours: Full Time, 37 hours per week
Contract: Permanent
This role is open to full time, part time, and job share applications, all of which will be assessed equally.
What we are looking for
We are seeking a dynamic and experienced Income and Sustainment Lead to join our newly transformed Housing Management Service. If you share our values and are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.
About the role
As Income and Tenancy Sustainment Lead, you will play a crucial role in driving forward our mission to enhance services for our council tenants. Our service is making significant strides in improving tenant satisfaction and operational efficiency, and we are looking for a motivated leader to continue this momentum. You will be at the forefront of implementing innovative strategies and initiatives that ensure compliance with legislative and regulatory requirements while fostering a culture of respect and fairness. In this pivotal role, you will lead operational teams responsible for income collection, tenancy sustainment, and housing for older people. Your strategic vision and empathetic approach will be essential in achieving exceptional outcomes for our tenants and communities. You will work closely with the Head of Housing Management to support the strategic direction of the housing service, ensuring that our tenants receive the highest level of care and service.
About you
We are seeking a senior professional with a proven track record in leading operational teams and driving service improvements. You will possess a deep understanding of housing management, including income collection, tenancy sustainment, and housing for older people. Your strategic vision and empathetic approach will ensure compliance with legislative and regulatory requirements while achieving exceptional tenant satisfaction. You will demonstrate significant achievements in maximising income collection, ensuring rent compliance, and setting service charges. Your leadership and dedication will contribute to the overall success of our housing service, ensuring financial stability and compliance while making a real difference in the lives of our tenants. If you are a motivational leader with a passion for enhancing community wellbeing and fostering a culture of respect and fairness, we invite you to be part of our journey in transforming housing services for the better.
About us
At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors. We believe that the heart of Suffolk is an incredibly special place to live and work, with:
- 60 conservation areas
- two National Landscapes
- many picturesque market towns.
It is no surprise we are ranked among the top 50 places to live in the UK.
Employee Benefits
We offer a comprehensive benefits package, including:
- Generous leave entitlement (26 days a year, rising to 31 days after 5 years)
- Competitive Local Government Pension Scheme
- Wellbeing Support and Employee Assistance Programs
- Private Health Care Options
- Electric Vehicle Salary Sacrifice Scheme
- Paid volunteering days
- Flexible and hybrid working arrangements (Business needs permitting)
- Great learning and development opportunities.
Our working culture
We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.
For more information
For an informal discussion about this role, please contact Doug Stother, Head of Housing Management. Please read the Job Description and Person Specification (pdf) before applying for this job opportunity. Closing date: 5.00 pm, 9 April 2026.
How to apply
Please ensure your application form is fully completed, including employment and education history. Your supporting statement clearly addresses how you meet the criteria in the Person Specification. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Income and Tenancy Sustainment Lead, Ipswich employer: Babergh and Mid Suffolk District Councils
Contact Detail:
Babergh and Mid Suffolk District Councils Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income and Tenancy Sustainment Lead, Ipswich
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or local councils. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the council's recent initiatives and challenges. Show us that you're not just interested in the role but also passionate about making a difference in the community. Tailor your answers to reflect their values and mission.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. This will help you articulate your experience and vision clearly, especially when discussing your leadership style and how it aligns with enhancing tenant satisfaction.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression. It shows us that you’re genuinely interested in the role and the council's mission.
We think you need these skills to ace Income and Tenancy Sustainment Lead, Ipswich
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description and person specification. Make sure you understand what we're looking for in an Income and Tenancy Sustainment Lead, so you can tailor your application to highlight your relevant experience.
Showcase Your Experience: When writing your supporting statement, be specific about your past achievements in housing management. Use examples that demonstrate your strategic vision and leadership skills, especially in income collection and tenancy sustainment. We want to see how you've made a difference in previous roles!
Be Authentic: Let your personality shine through in your application! We value authenticity and want to know what motivates you to apply for this role. Share your passion for enhancing community wellbeing and how you align with our values at Babergh and Mid Suffolk District Councils.
Apply Through Our Website: Make sure to submit your application through our official website. This ensures that we receive all your details correctly and helps us keep track of your application. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at Babergh and Mid Suffolk District Councils
✨Know Your Stuff
Make sure you have a solid understanding of housing management, especially around income collection and tenancy sustainment. Brush up on relevant legislation and regulations, as this role is all about compliance and ensuring tenant satisfaction.
✨Show Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where your strategic vision made a difference. This will help demonstrate your capability to drive service improvements and foster a culture of respect and fairness.
✨Be Ready to Discuss Community Impact
Since this role is about enhancing community wellbeing, be prepared to talk about how your previous work has positively impacted communities. Share any innovative strategies you've implemented that improved tenant experiences or operational efficiency.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the council's future plans for housing services. This shows your genuine interest in the role and helps you understand how you can contribute to their mission.