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- Tasks: Lead the transformation of customer services and enhance service delivery across multiple channels.
- Company: Local government authority in Ipswich focused on improving community services.
- Benefits: Competitive salary and various employee benefits.
- Why this job: Make a real difference in customer experience and drive digital transformation.
- Qualifications: Strong leadership in customer service and proven digital transformation experience.
- Other info: Opportunity to tackle social challenges and improve community engagement.
The predicted salary is between 48000 - 72000 £ per year.
A local government authority in Ipswich is seeking a Head of Customer Experience to lead the transformation of customer services and enhance service delivery across multiple channels. The ideal candidate will have strong leadership experience in customer service, a proven track record in digital transformation, and excellent communication skills. The role involves managing corporate complaints and coordinating responses to social challenges. This position offers a competitive salary and various employee benefits.
Chief Customer Experience & Digital Transformation Lead in Ipswich employer: Babergh and Mid Suffolk District Councils
Contact Detail:
Babergh and Mid Suffolk District Councils Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Customer Experience & Digital Transformation Lead in Ipswich
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We want you to show them you’re not just another candidate, but someone who truly understands their mission and can lead customer experience transformation.
✨Tip Number 3
Practice your communication skills! Whether it’s through mock interviews or casual chats with friends, we need to ensure you can articulate your vision for enhancing service delivery clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’ve got loads of resources to help you shine during the process.
We think you need these skills to ace Chief Customer Experience & Digital Transformation Lead in Ipswich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role of Chief Customer Experience & Digital Transformation Lead. Highlight your leadership experience in customer service and any digital transformation projects you've led.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about enhancing customer services and how your background makes you the perfect fit for this role. Be sure to mention your communication skills and experience with corporate complaints.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to lead transformation and improve service delivery. Numbers and outcomes speak volumes, so don’t shy away from sharing metrics that highlight your success.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, we can ensure your application gets the attention it deserves and you can easily track your progress!
How to prepare for a job interview at Babergh and Mid Suffolk District Councils
✨Know Your Customer Experience Stuff
Make sure you brush up on the latest trends in customer experience and digital transformation. Be ready to discuss specific examples from your past roles where you've successfully led initiatives that improved service delivery.
✨Showcase Your Leadership Skills
Prepare to talk about your leadership style and how you've motivated teams in previous positions. Think of a few stories that highlight your ability to manage corporate complaints and navigate social challenges effectively.
✨Communicate Clearly and Confidently
Since excellent communication skills are key for this role, practice articulating your thoughts clearly. Consider doing mock interviews with friends or family to refine your responses and ensure you come across as confident and engaging.
✨Research the Local Government Authority
Familiarise yourself with the local government authority in Ipswich. Understand their current customer service strategies and any recent initiatives they've undertaken. This will help you tailor your answers and show genuine interest in the role.
