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- Tasks: Provide essential admin support to our Housing Management team and ensure smooth service delivery.
- Company: Join Babergh and Mid Suffolk District Councils, dedicated to building vibrant communities.
- Benefits: Enjoy generous leave, competitive pension, wellbeing support, and flexible working options.
- Other info: Hybrid working arrangements available, promoting flexibility and collaboration.
- Why this job: Make a real difference in residents' lives while developing your skills in a supportive environment.
- Qualifications: NVQ Level 3 or equivalent experience in administration or housing, with strong IT and communication skills.
The predicted salary is between 27694 - 31022 £ per year.
Babergh and Mid Suffolk District Councils
Address: Endeavour House, 8 Russell Road, Ipswich, Suffolk IP1 2BX
Salary: £27,694 - £31,022 per annum (pro rata)
Hours: Part Time, 14.8 hours per week
Contract: Permanent
Join our team. We are looking for an Admin Support Officer to join our Housing Management team. If you share our values and you are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.
About the role
In this vital role, you will provide comprehensive administrative and technical support to our Tenancy Services teams, helping to ensure smooth service delivery and high levels of customer satisfaction. Your responsibilities will include:
- Responding to and redirecting customer enquiries, booking appointments, and producing written communications.
- Administering tenancy changes and maintaining accurate tenant records.
- Supporting financial processes including direct debits, refunds, and invoice management.
- Collaborating with internal and external stakeholders on projects and casework.
- Promoting tenant engagement and supporting equality and diversity initiatives.
- Ensuring compliance with GDPR, health and safety, and council policies.
About you
We are looking for a team player who is adaptable, diplomatic, and committed to continuous improvement. To be successful, you will have:
- NVQ Level 3 or equivalent experience in a relevant administrative or housing role.
- Strong IT skills, particularly in Microsoft Office (Excel, Word, Outlook).
- Excellent communication and customer service skills.
- Ability to manage multiple tasks with accuracy and attention to detail.
- Experience in financial administration and interpreting financial data.
About us
At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors. We believe that the heart of Suffolk is an incredibly special place to live and work, with:
- 60 conservation areas
- two National Landscapes
- many picturesque market towns
It is no surprise we are ranked among the top 50 places to live in the UK.
Benefits
We offer a comprehensive benefits package, including:
- Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
- Competitive Local Government Pension Scheme.
- Wellbeing Support and Employee Assistance Programs.
- Private Health Care Options.
- Electric Vehicle Salary Sacrifice Scheme.
- Paid volunteering days.
- Flexible and hybrid working arrangements (Business needs permitting).
- Great learning and development opportunities.
Our ways of working
We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.
For more information
For an informal discussion about this role, please contact Louise Bird, Community Housing Manager or Aimi Myhill, Community Housing Manager.
Please read the Job Description and Person Specification before applying for this job opportunity.
Closing date: 9 am, 11 May 2026.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Admin Support Officer - Housing Management, Ipswich employer: Babergh and Mid Suffolk District Councils
Contact Detail:
Babergh and Mid Suffolk District Councils Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Support Officer - Housing Management, Ipswich
✨Tip Number 1
Get to know the company! Research Babergh and Mid Suffolk District Councils, their values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in making a difference for the community.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work in the Housing Management team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Admin Support Officer - Housing Management, Ipswich
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description and person specification. Make sure you understand what we're looking for in an Admin Support Officer and how your skills match up.
Tailor Your Supporting Statement: When writing your supporting statement, be specific! Address how you meet each criterion in the person specification. We want to see how your experience and skills make you the perfect fit for our Housing Management team.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s super easy, and you'll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Babergh and Mid Suffolk District Councils
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of an Admin Support Officer in Housing Management. Familiarise yourself with the responsibilities listed in the job description, such as managing tenant records and supporting financial processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Highlight your strong IT skills, especially in Microsoft Office, during the interview. Be ready to discuss specific examples of how you've used these tools in previous roles. If you have experience with financial administration or customer service, share relevant stories that demonstrate your ability to manage multiple tasks accurately and efficiently.
✨Emphasise Teamwork and Adaptability
Since the role requires collaboration with various stakeholders, be prepared to talk about your experiences working in a team. Share examples of how you've adapted to changes or challenges in the workplace, showcasing your diplomatic approach and commitment to continuous improvement. This will resonate well with the council's values.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team's dynamics, ongoing projects, or how the council promotes equality and diversity initiatives. This not only shows your interest but also helps you determine if the role and environment are the right fit for you.