At a Glance
- Tasks: Coordinate and organise void property repairs, ensuring timely and efficient service delivery.
- Company: Join Babergh and Mid Suffolk District Councils, dedicated to building vibrant communities.
- Benefits: Enjoy generous leave, competitive pension, wellbeing support, and flexible working options.
- Other info: Hybrid working model promotes flexibility and collaboration for all team members.
- Why this job: Make a real difference in your community while developing your career in a supportive environment.
- Qualifications: GCSEs in English and Maths at grade C/4 or above; experience in a busy service environment preferred.
The predicted salary is between 37280 - 44075 £ per year.
Address: Great Wenham Operational Hub, Near Ipswich, CO7 6PS
Salary: £37,280 - £44,075 per annum (pro rata for part time)
Hours: Full Time, 37 hours per week
Contract: Permanent
Join our team. We are looking for a Voids Coordinator to join our Housing Repairs and Maintenance team. If you share our values and you are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.
About the role. Our Housing Service have been going through an exciting period of change, with a new operating model being developed for the Housing Repairs and Maintenance Team with void repairs and maintenance being carried out by our supply chain partner. Reporting to the Voids Contract Manager, you will have responsibility for organisation and coordination of the Voids Service including, but not limited to:
- coordinating and providing administrative support for the effective delivery of voids associated works
- delivering a customer-focused voids service, in a timely, cost-effective, and safe manner
- coordinating the scheduling of all void property inspections and repairs to ensure that works are planned and delivered in line with the void standard, procedures, and timelines
- monitoring and reporting on the progress of works
- continually monitoring the quality and success of all void works, using data, analysis and insight to instigate appropriate improvements and recommendations
- providing robust administrative support functions to support the Voids Manager in budget monitoring, managing necessary databases and systems
- working closely and collaboratively with colleagues and stakeholders across both Councils and externally to drive improvements and offer a first-class service to our customers
- primary point of contact for operational colleagues so that they can manage the lettings process alongside the refurbishment works
- ensuring compliance with legislative requirements
About you. We are looking for an efficient and organised professional, to take responsibility for the scheduling of void works creating maximum efficiency and ensuring key performance indicators are maintained to the highest level. You will have a good eye for detail, combined with a customer focused mindset, proven communication and IT skills, and a commitment to providing a first-class voids service. A good standard of education with GCSE's (or equivalent) in English and Mathematics at grade C/4 or above is essential along with similar work experience gained in a busy service environment. Experience of having previously worked within a Repairs, Maintenance and Voids environment would be a significant benefit.
About us. At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors. We believe that the heart of Suffolk is an incredibly special place to live and work, with:
- 60 conservation areas
- two National Landscapes
- many picturesque market towns
It is no surprise we are ranked among the top 50 places to live in the UK.
Benefits. We offer a comprehensive benefits package, including:
- Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
- Competitive Local Government Pension Scheme.
- Wellbeing Support and Employee Assistance Programs.
- Private Health Care Options.
- Electric Vehicle Salary Sacrifice Scheme.
- Paid volunteering days.
- Flexible and hybrid working arrangements (Business needs permitting).
- Great learning and development opportunities.
For more information, visit our Employee Benefits page.
Our ways of working. We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.
For an informal discussion about this role, please contact Alison Wade, Business Services Manager.
Closing date: 5.00pm, 19 March 2026.
How to apply. Please ensure your application form is fully completed, including employment and education history. Your supporting statement clearly addresses how you meet the criteria in the Person Specification.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Voids Coordinator, IPSWICH in Colchester employer: Babergh and Mid Suffolk District Councils
Babergh and Mid Suffolk District Councils is an exceptional employer, dedicated to fostering a collaborative and inclusive work environment that prioritises the well-being of its employees. With a comprehensive benefits package, including generous leave entitlements, flexible working arrangements, and robust learning and development opportunities, we empower our team members to thrive while making a meaningful impact in the communities we serve. Located in the picturesque heart of Suffolk, our organisation not only values professional growth but also promotes a strong sense of community and connection among its staff.
Contact Details:
Babergh and Mid Suffolk District Councils Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Voids Coordinator, IPSWICH in Colchester
✨Tip Number 1
Get to know the company! Research Babergh and Mid Suffolk District Councils, their values, and recent projects. This will help you tailor your conversation during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info about the role and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to voids coordination. Think about how your past experiences align with the job description and be ready to share specific examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our community.
We think you need these skills to ace Voids Coordinator, IPSWICH in Colchester
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. We want to see how you fit into the role of Voids Coordinator, so make sure you understand what we're looking for and tailor your application accordingly.
Show Off Your Skills:When filling out your application, highlight your relevant skills and experiences. We’re keen on seeing your customer-focused mindset and organisational abilities, so don’t hold back on showcasing how you've excelled in similar roles!
Be Clear and Concise:Keep your supporting statement clear and to the point. We appreciate a well-structured application that directly addresses how you meet the criteria in the Person Specification. Remember, less is often more!
Apply Through Our Website:Make sure to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised!
How to prepare for a job interview at Babergh and Mid Suffolk District Councils
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Voids Coordinator role. Familiarise yourself with the responsibilities mentioned in the job description, especially around coordinating void works and providing administrative support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Focus
Since this role is all about delivering a customer-focused voids service, be prepared to share examples from your past experiences where you've gone above and beyond for customers. Highlight your communication skills and how you've effectively collaborated with colleagues and stakeholders to improve service delivery.
✨Demonstrate Your Organisational Skills
As an efficient and organised professional, it's crucial to showcase your ability to manage multiple tasks and schedules. Bring examples of how you've successfully coordinated projects or managed timelines in previous roles. This will reassure the interviewers that you can handle the demands of the Voids Coordinator position.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the new operating model for the Housing Repairs and Maintenance Team or how they measure success in the Voids Service. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
