At a Glance
- Tasks: Help residents with housing and welfare benefits, ensuring they get the support they need.
- Company: Join Babergh and Mid Suffolk District Councils, dedicated to community building.
- Benefits: Enjoy generous leave, pension scheme, health care options, and flexible working arrangements.
- Other info: Hybrid working model with great career development opportunities.
- Why this job: Make a real difference in people's lives while working in a supportive team.
- Qualifications: Relevant qualification or experience in housing, debt management, and problem-solving skills.
The predicted salary is between 37280 - 44075 £ per year.
Babergh and Mid Suffolk District Councils
Address: Endeavour House, 8 Russell Road, Ipswich, Suffolk IP1 2BX
Salary: 37,280 - 44,075 per annum (pro rata for part time)
Hours: Full Time, 37 hours per week
Contract: Permanent
This role is open to full time, part time, and job share applications, all of which will be assessed equally.
We are looking for an Income Officer to join our Tenant Services team. If you share our values and you are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.
About the role
You will join a dedicated team of income officers with responsibility for collecting Housing Revenue Account income. In this role, you will:
- Deliver a detailed range of housing and welfare benefits advice to customers, considering individual needs and relevant legislation, the policies and procedures of the council and identify appropriate solutions/support available.
- Where necessary, use appropriate enforcement powers to recover outstanding debt.
- Work collaboratively with other services, teams and partners to ensure income to the Housing Revenue Account is maximised and tenants have access to all available advice and appropriate support required to sustain their tenancies.
About you
The ideal candidate will have a relevant qualification at NVQ4/HNC/degree or equivalent knowledge gained through experience of working within housing or a housing related field. You will also demonstrate experience in:
- Debt case management and tenancy enforcement within a housing environment including preparing cases for court and representing the council in court.
- Providing assistance and advice, and show understanding and empathy with people facing personal difficulties.
- Problem solving, demonstrating a proactive approach.
About us
At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.
We believe that the heart of Suffolk is an incredibly special place to live and work, with:
- 60 conservation areas
- Two National Landscapes
- Many picturesque market towns
It is no surprise we are ranked among the top 50 places to live in the UK.
Benefits
We offer a comprehensive benefits package, including:
- Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
- Competitive Local Government Pension Scheme.
- Wellbeing Support and Employee Assistance Programs.
- Private Health Care Options.
- Electric Vehicle Salary Sacrifice Scheme.
- Paid volunteering days.
- Flexible and hybrid working arrangements (Business needs permitting).
- Great learning and development opportunities.
Our ways of working
We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive.
We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.
For more information
For an informal discussion or to learn more about hybrid working for this role, please contact Polly Bearman by either calling or emailing.
Please read the Job Description and Person Specification before applying for this job opportunity.
Closing date: 5 pm, 4 September 2026.
How to apply
Please ensure your application form is fully completed, including employment and education history. Your supporting statement clearly addresses how you meet the criteria in the Person Specification.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Income Officer, Ipswich in Capel Saint Mary employer: Babergh and Mid Suffolk District Councils
Babergh and Mid Suffolk District Councils is an exceptional employer dedicated to fostering a supportive and inclusive work environment in the heart of Suffolk. With a strong focus on employee wellbeing, generous leave entitlements, and flexible working arrangements, we empower our staff to thrive both personally and professionally. Join us in making a meaningful impact in our communities while enjoying great learning and development opportunities in one of the UK's top places to live.
Contact Details:
Babergh and Mid Suffolk District Councils Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer, Ipswich in Capel Saint Mary
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