Repairs Administrator, IPSWICH in Alresford

Babergh and Mid Suffolk District Councils are looking for a Repairs Administrator (Repairs Services Officer) to join our Housing Repairs and Maintenance Team. If you share our values and you are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.

About the role

Reporting to the Business Services Team Leader, you will provide day-to-day operational support to the Housing Repairs and Maintenance service. You will provide an integrated planning, scheduling and business support function within our Business Services Team. Working closely with operatives, managers, contractors, partners, and customers, you will ensure repairs and maintenance are scheduled efficiently, information is accurate and timely, and the service delivers excellent customer outcomes.

Specific responsibilities will include:

• Provide efficient scheduling and coordination of repair and maintenance activities by maintaining the job management system, ensuring accurate data, and making real-time diary adjustments to optimise resources and maximise first-time fix rates.
• Monitor operatives' locations, job statuses, and overall progress of scheduled work, escalating risks to service delivery, targets, and SLAs promptly.
• Act as the first point of contact for repair enquiries, triaging requests, raising job orders, and coordinating appointments, materials, and service coverage, including managing absence impacts and follow-on works.
• Deliver high-quality customer and administrative support by maintaining clear communications, managing reappointments, and handling service failures or complaints in line with procedures.
• Ensure compliance with no-access processes, data protection, and health and safety standards while maintaining accurate records.
• Support financial processes such as purchase orders, invoicing, and budget monitoring, and produce reports and analysis to inform performance.
• Provide general business support, including document preparation and minute taking.

About you

We are looking for a confident and organised Administrator, preferably with experience of scheduling/planning, and or business support in a repairs and maintenance environment. Educated to NVQ Level 3/A level standard or able to demonstrate equivalent level of experience gained in the workplace. You will need to have strong IT skills, particularly in Microsoft Office. Experience of a job management or scheduling system would be an advantage. We are looking for a team player with excellent communication and customer service skills. You will be passionate about providing a first-class service and continuous improvement to ensure the best possible outcomes for our residents.

About us

At Babergh and Mid Suffolk District Councils, we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.

Benefits

We offer a comprehensive benefits package, including:

• Generous leave entitlement (26 days a year, rising to 31 days after 5 years)
• Competitive Local Government Pension Scheme
• Wellbeing Support and Employee Assistance Programs
• Private Health Care Options
• Electric Vehicle Salary Sacrifice Scheme
• Paid volunteering days
• Flexible and hybrid working arrangements (Business needs permitting)
• Great learning and development opportunities.

How to apply

Please ensure your application form is fully completed, including employment and education history. Your supporting statement should clearly address how you meet the criteria in the Person Specification.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.