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- Tasks: Provide essential admin support to Tenancy Services, ensuring smooth service delivery.
- Company: Join Babergh and Mid Suffolk District Councils, dedicated to community building.
- Benefits: Enjoy generous leave, competitive pension, wellbeing support, and flexible working options.
- Other info: Be part of a collaborative team in a vibrant community-focused environment.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: NVQ Level 3 or equivalent experience in admin or housing roles required.
The predicted salary is between 28800 - 43200 £ per year.
Admin Support Officer – Housing Management
We are looking for an Admin Support Officer to join our Housing Management team at Babergh and Mid Suffolk District Councils, located at Endeavour House, 8 Russell Road, Ipswich, Suffolk IP1 2BX. The role is part-time (14.8 hours per week) and permanent.
Salary: £27,694 – £31,022 per annum (pro rata).
About The Role
In this vital role you will provide comprehensive administrative and technical support to our Tenancy Services teams, helping to ensure smooth service delivery and high levels of customer satisfaction.
Your responsibilities will include:
- Responding to and redirecting customer enquiries, booking appointments, and producing written communications.
- Administering tenancy changes and maintaining accurate tenant records.
- Supporting financial processes including direct debits, refunds, and invoice management.
- Collaborating with internal and external stakeholders on projects and casework.
- Promoting tenant engagement and supporting equality and diversity initiatives.
- Ensuring compliance with GDPR, health and safety, and council policies.
About You
We are looking for a team player who is adaptable, diplomatic, and committed to continuous improvement.
To be successful, you will have:
- NVQ Level 3 or equivalent experience in a relevant administrative or housing role.
- Strong IT skills, particularly in Microsoft Office (Excel, Word, Outlook).
- Excellent communication and customer service skills.
- Ability to manage multiple tasks with accuracy and attention to detail.
- Experience in financial administration and interpreting financial data.
Benefits
- Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
- Competitive Local Government Pension Scheme.
- Wellbeing Support and Employee Assistance Programs.
- Private Health Care Options.
- Electric Vehicle Salary Sacrifice Scheme.
- Paid volunteering days.
- Flexible and hybrid working arrangements (Business needs permitting).
- Great learning and development opportunities.
Contact
For an informal discussion about this role, please contact Louise Bird, Community Housing Manager, at 01449 724968 or by email louise.bird@baberghmidsuffolk.gov.uk. Alternatively, contact Aimi Myhill, Community Housing Manager, at 01449 724579 or aimi.myhill@baberghmidsuffolk.gov.uk.
Closing date: 9 am, 11 May 2026.
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Admin Support Officer - Housing Management employer: Babergh and Mid Suffolk District Councils
Contact Detail:
Babergh and Mid Suffolk District Councils Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Support Officer - Housing Management
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to admin support and housing management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your tech skills! Be ready to discuss how you've used Microsoft Office tools in past roles. Maybe even bring examples of reports or documents you've created to demonstrate your expertise.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression and show your enthusiasm for joining the team.
We think you need these skills to ace Admin Support Officer - Housing Management
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Admin Support Officer role. We want to see how you can contribute to our Tenancy Services teams and enhance customer satisfaction.
Show Off Your Communication Skills: Since this role involves a lot of written communication, be sure to showcase your excellent communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Highlight Relevant Experience: If you've got experience in administrative or housing roles, make it shine! We’re looking for candidates who can manage multiple tasks accurately, so share examples that demonstrate your ability to juggle responsibilities effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to make a difference in our communities!
How to prepare for a job interview at Babergh and Mid Suffolk District Councils
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Admin Support Officer role and its responsibilities. Familiarise yourself with the key tasks like managing tenant records and supporting financial processes. This will help you demonstrate your knowledge and show how your skills align with what they’re looking for.
✨Showcase Your IT Skills
Since strong IT skills are crucial for this position, be prepared to discuss your experience with Microsoft Office, especially Excel, Word, and Outlook. You might even want to mention specific examples of how you've used these tools in previous roles to improve efficiency or accuracy.
✨Emphasise Customer Service Experience
This role involves a lot of customer interaction, so highlight your communication and customer service skills. Share examples of how you've successfully handled customer enquiries or resolved issues in the past. This will show that you can maintain high levels of customer satisfaction.
✨Demonstrate Team Spirit and Adaptability
Being a team player is essential, especially in a hybrid working environment. Talk about your experiences working collaboratively with others and how you adapt to different situations. Mention any initiatives you've been part of that promote equality and diversity, as this aligns with their values.