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- Tasks: Support housing projects and engage with residents to ensure their needs are met.
- Company: Join Babergh and Mid Suffolk District Council, dedicated to building vibrant communities.
- Benefits: Enjoy generous leave, pension schemes, wellbeing support, and flexible working options.
- Why this job: Make a real difference in your community while developing valuable project management skills.
- Qualifications: NVQ Level 3 or equivalent experience in project management and customer liaison.
- Other info: Hybrid working environment with great opportunities for personal and professional growth.
The predicted salary is between 26500 - 30000 £ per year.
Babergh and Mid Suffolk District Council are looking to recruit a Resident Liaison and Project Co-ordinator to join our team based in Great Wenham, Colchester. You will join us on a Full Time, Fixed Term or Secondment opportunity for 12 months (maternity cover). The successful candidate will earn a competitive salary of £31,537 - £36,363 per annum (pro rata for part time). This role is open to full time, part time, and job share applications, all of which will be assessed equally.
We are looking for a Resident Liaison and Project Coordinator (Housing Capital Projects) to join our Property Assets and Compliance Team within our Housing Directorate. If you share our values and you are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.
About the role
Reporting to the Business Services Manager you will deliver a highly effective, customer-centric, and innovative business support function. You will:
- provide proactive programme and project administration support to the Project Manager for the Housing Capital Project
- provide effective support for the everyday running of programmes and projects, in accordance with the project management framework
- set up, undertake, and manage the customer/resident liaison across multiple programmes/projects
- attend customer/resident liaison meetings either face to face or digitally to ensure a high performing customer centric service is delivered
- be responsible for ensuring complaints are responded to, and areas of customer dissatisfaction addressed
- raise and process work orders/purchase orders, process invoices, including variation requests
- oversee programmes and project timetables, including communicating with team members to maintain key milestones
You will need to have a full driving licence and access to a car to conduct home visits and fulfil the duties of the role.
About you
You will have:
- an NVQ Level 3, ONC, or equivalent qualification, or demonstrate comparable knowledge gained through experience
- experience of assisting in project managing work projects and investment programmes
- experience in the customer/resident liaison process in relation to setting up, undertaking and managing
- a proactive approach at all times, flexible and pragmatic, supporting and guiding colleagues when required.
About us
At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.
We believe that the heart of Suffolk is an incredibly special place to live and work, with:
- 60 conservation areas
- two National Landscapes
- many picturesque market towns
It is no surprise we are ranked among the top 50 places to live in the UK.
Benefits
We offer a comprehensive benefits package, including:
- Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
- Competitive Local Government Pension Scheme.
- Wellbeing Support and Employee Assistance Programs.
- Private Health Care Options.
- Electric Vehicle Salary Sacrifice Scheme.
- Paid volunteering days.
- Flexible and hybrid working arrangements (Business needs permitting).
- Great learning and development opportunities.
For more information, visit our Employee Benefits page.
Our ways of working
We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive.
We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.
Closing date: 11pm, 22 February 2026. If you think you have what it takes to be successful in this Resident Liaison and Project Co-ordinator role, even if you don’t meet all the requirements, please apply. We would appreciate the opportunity to consider your application.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Resident Liaison and Project Coordinator in Suffolk employer: Babergh and Mid Suffolk District Council
Contact Detail:
Babergh and Mid Suffolk District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison and Project Coordinator in Suffolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and project management sectors. Attend local events or online webinars to meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by researching the council's recent projects and initiatives. Show them you’re not just another candidate; you’re genuinely interested in making a difference in the community!
✨Tip Number 3
Practice your communication skills! As a Resident Liaison and Project Coordinator, you'll need to convey information clearly. Role-play with a friend or use online resources to sharpen your skills before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Babergh and Mid Suffolk District Council.
We think you need these skills to ace Resident Liaison and Project Coordinator in Suffolk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your experience aligns with the role of Resident Liaison and Project Coordinator. We want to see how you can make a difference for our residents, so don’t hold back!
Showcase Your Skills: Emphasise your project management and customer liaison skills in your application. We’re looking for someone who can effectively support our projects and engage with residents, so let us know how you’ve done this in the past.
Be Authentic: Don’t be afraid to show your personality! We value authenticity and want to get to know the real you. Share your motivations and why you’re passionate about making a positive impact in our communities.
Apply Through Our Website: For the best chance of success, make sure to apply through our official website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Babergh and Mid Suffolk District Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Resident Liaison and Project Coordinator. Familiarise yourself with the key tasks mentioned in the job description, such as project administration support and customer liaison. This will help you demonstrate how your experience aligns with their needs.
✨Showcase Your Customer-Centric Approach
Since this role is all about delivering a high-performing customer-centric service, be prepared to share specific examples from your past experiences where you've successfully managed customer relationships or resolved complaints. Highlighting your proactive approach will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle multiple projects. Think of scenarios where you had to juggle various tasks or manage resident concerns effectively. Practising these responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the team dynamics, project management frameworks, or how they measure success in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
