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For Companies At a Glance
- Tasks: Plan and schedule repairs for residents, ensuring efficient resource allocation.
- Company: Join Babergh and Mid Suffolk District Council, serving 190,000 residents in beautiful Suffolk.
- Benefits: Enjoy generous leave, a competitive pension, and wellbeing support.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong organisational skills and a good standard of education required; experience in social housing is a plus.
- Other info: Driver's licence and vehicle access are essential; flexible working options available.
The predicted salary is between 25500 - 29500 £ per year.
Babergh and Mid Suffolk District Council are looking to recruit a Repairs Planner to join our team based in Ipswich, Suffolk. You will join us on a full time, fixed term or secondment opportunity for 12 months. The successful candidate will earn a competitive salary of £30,559 - £35,235 per annum (pro rata for part time). Full time, part time and job share opportunities will be considered.
What we are looking for
We are looking for a Repairs Planner to join us in our Repairs and Maintenance Team in the Housing Directorate. To be successful, you will share our values, commitment, and motivation to make a difference for our residents, clients, and communities.
About the role
Repairs and Maintenance is a busy part of the wider Housing Directorate, and we are looking for someone who can bring exceptional organisation, communication, processing and Microsoft skills to the team. As a Repairs Planner, you will take responsibility for the planning and scheduling of resources to deliver repairs and maintenance for our residents. You will schedule/allocate repair works to our trades team, booking appointments with tenants and raising repair jobs in our Housing Maintenance System. As part of a small team of planners, you will provide an exceptional resource planning service to our residents, providing them with prompt, professional and accurate information, conducting outbound calls to update on the progress of service requests and ensure that information is updated accurately on the appropriate systems.
About you
We are looking for an efficient Administrator and, although not essential, experience of working within the social housing sector would be of benefit, along with:
- Knowledge/experience of using Dynamic scheduling system is preferred, however training can be provided for the right person
- Strong organisational skills and the ability to prioritise a busy and reactive workload
- A positive and flexible attitude
- The ability to demonstrate reliability, initiative, and the ability to work as part of a team and on your own
- Proficient IT knowledge and understanding
- A good standard of education with a GCSE (or equivalent) in English and mathematics at Grade C/4 or above
- The ability to demonstrate suitable work experience necessary for delivering the role
This role is really suited to someone who will strive for continual improvement and is passionate about delivering excellent customer service and providing high quality, safe homes for the thousands of residents and families that we serve. You will be based at our Great Wenham Depot, therefore a driver's licence and access to a vehicle is essential.
About us
Working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk. We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two National Landscapes within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK.
Benefits
- Great opportunities for learning and development.
- Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years' service, plus bank holidays).
- Competitive Local Government Pension Scheme.
- Wellbeing Support Programme.
- Employee Assist Programme.
- Health Care Options.
Closing date: 5pm, 3 July 2025. If you think you have what it takes to be successful in this Repairs Planner role, even if you don't meet all the requirements, please apply. We would appreciate the opportunity to consider your application. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Repairs Planner in Colchester employer: Babergh and Mid Suffolk District Council
Contact Detail:
Babergh and Mid Suffolk District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Planner in Colchester
✨Tip Number 1
Familiarise yourself with the specific software and systems mentioned in the job description, such as Dynamic scheduling systems. Even if you haven't used them before, showing a willingness to learn can set you apart.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your ability to handle the busy workload expected in this role.
✨Tip Number 3
Research Babergh and Mid Suffolk District Council's values and recent initiatives. Being able to discuss how your personal values align with theirs during an interview can show your commitment to making a difference in the community.
✨Tip Number 4
Prepare for potential questions about customer service scenarios. Think of examples where you've provided excellent service or resolved issues effectively, as this role heavily focuses on delivering high-quality support to residents.
We think you need these skills to ace Repairs Planner in Colchester
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Repairs Planner position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: If you have experience in administration or the social housing sector, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate your organisational skills and ability to manage a busy workload.
Showcase Your Skills: Mention your proficiency in Microsoft applications and any experience with scheduling systems. If you lack direct experience, express your willingness to learn and adapt, as training will be provided for the right candidate.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your passion for delivering excellent customer service and your commitment to making a difference in the community. Be sure to convey your positive attitude and flexibility, which are essential for this role.
How to prepare for a job interview at Babergh and Mid Suffolk District Council
✨Showcase Your Organisational Skills
As a Repairs Planner, you'll need to demonstrate exceptional organisational abilities. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, highlighting how you prioritised effectively.
✨Familiarise Yourself with Housing Maintenance Systems
While experience with a dynamic scheduling system is preferred, it's important to show your willingness to learn. Research common housing maintenance systems and be ready to discuss how you would adapt to new software quickly.
✨Emphasise Customer Service Experience
This role requires a strong commitment to customer service. Be prepared to share specific instances where you provided excellent service, resolved issues, or improved processes for clients or residents.
✨Demonstrate Teamwork and Initiative
The ability to work well in a team and independently is crucial. Think of examples that illustrate your collaborative spirit and times when you took the initiative to improve a situation or process within a team setting.
