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- Tasks: Lead initiatives to enhance tenant services and drive operational efficiency.
- Company: Join Babergh and Mid Suffolk District Councils, dedicated to community wellbeing.
- Benefits: Generous leave, pension scheme, health care options, and flexible working arrangements.
- Why this job: Make a real difference in residents' lives while leading a dynamic team.
- Qualifications: Proven leadership in housing management and a passion for community service.
- Other info: Hybrid working culture with a commitment to equality and inclusion.
The predicted salary is between 43400 - 52600 £ per year.
Babergh and Mid Suffolk District Councils are looking to recruit an Income and Tenancy Sustainment Lead to join our team based in Ipswich, Suffolk. You will join us on a full-time, permanent basis. The successful candidate will earn £53,460 - £63,013 per annum (pro rata for part time). This role is open to full time, part time, and job share applications, all of which will be assessed equally.
What we are looking for
We are seeking a dynamic and experienced Income and Sustainment Lead to join our newly transformed Housing Management Service. If you share our values and are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.
About the role
As Income and Tenancy Sustainment Lead, you will play a crucial role in driving forward our mission to enhance services for our council tenants. Our service is making significant strides in improving tenant satisfaction and operational efficiency, and we are looking for a motivated leader to continue this momentum. You will be at the forefront of implementing innovative strategies and initiatives that ensure compliance with legislative and regulatory requirements while fostering a culture of respect and fairness. In this pivotal role, you will lead operational teams responsible for income collection, tenancy sustainment, and housing for older people. Your strategic vision and empathetic approach will be essential in achieving exceptional outcomes for our tenants and communities. You will work closely with the Head of Housing Management to support the strategic direction of the housing service, ensuring that our tenants receive the highest level of care and service.
About you
We are seeking a senior professional with a proven track record in leading operational teams and driving service improvements. You will possess a deep understanding of housing management, including income collection, tenancy sustainment, and housing for older people. Your strategic vision and empathetic approach will ensure compliance with legislative and regulatory requirements while achieving exceptional tenant satisfaction. You will demonstrate significant achievements in maximising income collection, ensuring rent compliance, and setting service charges. Your leadership and dedication will contribute to the overall success of our housing service, ensuring financial stability and compliance while making a real difference in the lives of our tenants. If you are a motivational leader with a passion for enhancing community wellbeing and fostering a culture of respect and fairness, we invite you to be part of our journey in transforming housing services for the better.
About us
At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors. We believe that the heart of Suffolk is an incredibly special place to live and work, with:
- 60 conservation areas
- two National Landscapes
- many picturesque market towns.
It is no surprise we are ranked among the top 50 places to live in the UK.
Employee Benefits
We offer a comprehensive benefits package, including:
- Generous leave entitlement (26 days a year, rising to 31 days after 5 years)
- Competitive Local Government Pension Scheme
- Wellbeing Support and Employee Assistance Programs
- Private Health Care Options
- Electric Vehicle Salary Sacrifice Scheme
- Paid volunteering days
- Flexible and hybrid working arrangements (Business needs permitting)
- Great learning and development opportunities.
Our working culture
We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.
Closing date: 5pm, 9 April 2026. If you think you have what it takes to be successful in this Income and Tenancy Sustainment Lead role, even if you don't meet all the requirements, please apply. We would appreciate the opportunity to consider your application. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Income and Tenancy Sustainment Lead in Ipswich employer: Babergh and Mid Suffolk District Council
Contact Detail:
Babergh and Mid Suffolk District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income and Tenancy Sustainment Lead in Ipswich
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or local councils. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the council's recent initiatives and challenges. Show us that you're not just interested in the role but also passionate about making a difference in the community. Tailor your responses to reflect how your experience aligns with their mission.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently, especially when discussing your leadership style and strategic vision in housing management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re genuinely interested in being part of our team at Babergh and Mid Suffolk District Councils.
We think you need these skills to ace Income and Tenancy Sustainment Lead in Ipswich
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for enhancing community wellbeing shine through. We want to see how motivated you are to make a difference for our residents and clients!
Tailor Your Experience: Make sure to highlight your relevant experience in housing management, income collection, and tenancy sustainment. We’re looking for someone with a proven track record, so don’t hold back on showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Babergh and Mid Suffolk District Council
✨Know Your Stuff
Make sure you brush up on your knowledge of housing management, especially around income collection and tenancy sustainment. Familiarise yourself with the latest legislation and regulatory requirements that impact the role, as this will show your commitment and expertise.
✨Show Your Leadership Skills
Prepare examples of how you've successfully led operational teams in the past. Think about specific challenges you faced and how you motivated your team to achieve exceptional outcomes. This is your chance to demonstrate your strategic vision and empathetic approach.
✨Align with Their Values
Babergh and Mid Suffolk District Councils are looking for someone who shares their values. Be ready to discuss how your personal values align with their mission to enhance community wellbeing and foster a culture of respect and fairness. This connection can set you apart from other candidates.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about their current initiatives in tenant satisfaction or how they measure success in their housing services. It shows you're genuinely interested and engaged with the role and the organisation.