At a Glance
- Tasks: Connect with clients, identify growth opportunities, and enhance their potential with BabelQuest.
- Company: Join a dynamic team at BabelQuest, where relationships matter.
- Benefits: Flexible working hours, £650 for mental wellbeing, and skill development time each week.
- Other info: Work from home or the office, with excellent career growth opportunities.
- Why this job: Make a real impact by building strategic relationships and driving client success.
- Qualifications: Experience in account management and strong relationship-building skills required.
The predicted salary is between 36000 - 60000 £ per year.
You will keep clients connected, spot growth opportunities, and help unlock their potential with BabelQuest. Your role is defined by relationship and connection. You will be accountable for the continuity and expansion of your portfolio of clients, managing the engagement beyond existing projects. The impact you create comes from identifying and surfacing opportunities, making a measurable commercial contribution to pipeline expansion. You will maintain trust between engagements, turning insights into conversations that expand what’s possible for our clients.
We are looking for managers who excel at strategic relationship building. You specialise in looking beyond current projects to find whitespace and opportunities for growth. Your expertise involves:
- Building and maintaining relationships across all client stakeholders, moving beyond immediate project contacts.
- Developing and building account engagement plans that keep BabelQuest present between projects.
- Being accountable for commercial contribution by sourcing and surfacing upsell and cross-sell opportunities for the team to deliver.
- Monitoring client health signals (such as NPS, CSAT, renewals, and engagement trends) and flagging risks early.
- Driving product adoption and usage for non-active clients.
- Connecting a client with a different part of BabelQuest’s service offering.
This job's for you if:
- You like the buzz of staying connected and are passionate about building relationships and keeping conversations alive between projects.
- You are curious, care deeply about client success, and take ownership of your portfolio.
- You are a strategic thinker and investigative by nature, with the ability to spot growth opportunities and commercial signals.
- You are experienced in account or client management, ideally within an agency or consultancy environment, and know your way around building trust and rapport with senior stakeholders.
- You are highly organised, solutions-focused, and comfortable managing multiple accounts at once.
- You are data-savvy, able to monitor client health signals and act on them, and know your way around tools like HubSpot and project management systems.
You’ll be free to work your way. Work flexible hours at home and at the office. You’ll get half a day each week to level up your skills and £650 a year to spend on your mental wellbeing. We are only accepting applications from the United Kingdom and Northern Ireland.
Want to get a real flavour for who we are? Download our ‘Culture Quest’ handbook to learn more about all things BabelQuest.
Client Engagement Manager employer: BabelQuest
BabelQuest is an exceptional employer that fosters a dynamic and collaborative work culture, empowering employees to take ownership of their roles while driving meaningful growth. With flexible working arrangements and opportunities for professional development, you will thrive in a supportive environment that values innovation and strategic thinking, all while being part of a vibrant community in Abingdon.
StudySmarter Expert Advice🤫
We think this is how you could land Client Engagement Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that Client Engagement Manager role.
✨Tip Number 2
Show off your relationship-building skills! When you get the chance to chat with potential employers, highlight your experience in maintaining client relationships and spotting growth opportunities. Make it clear that you’re all about keeping those conversations alive.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like BabelQuest, and express your interest in working with them. Sometimes, creating your own opportunity is the best way to land the job.
✨Tip Number 4
Keep learning and adapting! Use that half-day each week to level up your skills. Whether it’s mastering HubSpot or understanding client health signals, showing that you’re committed to personal growth will make you stand out as a candidate.
We think you need these skills to ace Client Engagement Manager
Some tips for your application 🫡
Show Your Passion for Client Engagement:When writing your application, let your enthusiasm for building relationships shine through. We want to see how much you care about client success and how you can keep those conversations alive between projects.
Highlight Your Strategic Thinking:Make sure to showcase your ability to spot growth opportunities and commercial signals. We’re looking for someone who can think beyond the immediate project, so share examples of how you've identified whitespace in past roles.
Be Data-Savvy:Since monitoring client health signals is key, mention any experience you have with tools like HubSpot or project management systems. Show us how you’ve used data to drive product adoption and improve client engagement.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re keen on joining the team!
How to prepare for a job interview at BabelQuest
✨Know Your Clients Inside Out
Before the interview, dive deep into understanding BabelQuest's client base. Familiarise yourself with their industries, challenges, and potential growth opportunities. This will not only show your genuine interest but also help you discuss how you can enhance client relationships effectively.
✨Showcase Your Strategic Thinking
Prepare examples of how you've previously identified whitespace and growth opportunities in your past roles. Be ready to discuss specific strategies you implemented that led to successful upselling or cross-selling, as this aligns perfectly with what they’re looking for.
✨Demonstrate Your Relationship-Building Skills
Think of instances where you’ve built strong relationships with stakeholders beyond immediate project contacts. Share stories that highlight your ability to maintain trust and keep conversations alive, as this is crucial for the Client Engagement Manager role.
✨Be Data-Savvy and Proactive
Brush up on how to monitor client health signals like NPS and CSAT. Prepare to discuss how you’ve used data to flag risks early and drive product adoption. Showing that you can leverage data to enhance client engagement will set you apart from other candidates.
