CRM Consultant in Oxford

You will help businesses unlock HubSpot's full potential by combining technical know-how with strategic thinking. You will work with clients to understand their needs, design solutions that fit, and guide them towards success—whether that’s through workshops, training, or hands-on implementation. You will thrive at the intersection of technology, strategy, and client relationships, becoming a trusted advisor who makes complex things simple.

This job is for you if:

• You love the challenge of understanding what clients really need and translating it into HubSpot solutions that work.
• You are confident in your expertise but adaptable when priorities shift.
• You are curious, care about client success, and take ownership of your projects.
• You work independently but always collaborate with the wider team.
• You are an advanced HubSpot user, an avid fan, and a constant learner.

This role might be of special interest to people with sales, marketing, customer service, technology development, or data backgrounds who want to combine their expertise with HubSpot consultancy.

You will be responsible for helping clients succeed with HubSpot. So, you will:

• Hold workshops to uncover what clients need and how HubSpot can help.
• Write Solution Design Documents that detail proposed solutions.
• Work with the team to build and implement signed-off solutions.
• Deliver training sessions that drive platform adoption.
• Audit HubSpot platforms and identify opportunities for greater value.
• Speak with HubSpot's product team to share feedback on new features.
• Work with our marketing team to run webinars that build your personal brand.

On any given day, you might:

• Run a workshop with a client to understand their sales process and map it to HubSpot workflows.
• Write a Solution Design Document that clearly explains how the proposed solution meets their needs.
• Build a custom automation sequence with the team, bringing a signed-off solution to life.
• Hold a training session that shows users how to get the most from the platform.
• Audit a client’s HubSpot setup and spot ways they could be extracting more value.
• Speak with HubSpot's product team about a feature request that came up in client work.
• Collaborate with our marketing team and other Consultants on a webinar that showcases best practices.
• Navigate a situation where a client’s priorities have shifted, finding alternative solutions that still drive success.

This role welcomes people from different backgrounds:

• Sales background: You would be drawn to the client-facing aspect, acting as a trusted advisor and translating technical solutions into tangible business value.
• Marketing background: You would love the strategic side—aligning HubSpot with business goals, optimising campaigns, and diving into data analysis.
• Customer service background: You would appreciate building strong relationships, providing training, and empowering users towards successful adoption.
• Technology development background: You would relish the technical challenges of implementation, customisation, and integration.
• Data background: You would be interested in data management, building integrations, and creating reports that drive informed decisions.

With your skills, you will unlock new career paths. You will learn along the way. For this role, you will need HubSpot expertise and strong communication skills. You will know your way around:

• Advanced HubSpot configuration and implementation.
• Running client workshops and discovery sessions.
• Writing clear Solution Design Documents.
• Delivering training and driving platform adoption.
• Integrations, automations, and technical problem-solving.
• Working collaboratively with internal teams.

Why you will love working here:

• Flexible working (a mix of working at home and at the office).
• Half a day each week (23 days a year) to level up your skills and build your career.
• Up to 30 days of paid annual leave and unlimited unpaid leave.
• A month-long paid sabbatical and a £2,000 bonus to celebrate your five years with us.
• Benefits like £650 per year on anything that helps you keep a healthy life-work balance.

You will have the freedom to approach client challenges your way. Success will mean delivering solutions that work, building lasting client relationships, and helping businesses get real value from HubSpot.

About us: We are HubSpot experts. And we use our knowledge to help our clients succeed. BabelQuest is both an agency and a consultancy. Architects and master builders. It’s part of what makes us different. We have an agency team, and our consultants: the expert practices team. With every project, we use technology to pull together the worlds of sales, marketing, and customer service.