At a Glance
- Tasks: Build and maintain client relationships while spotting growth opportunities.
- Company: Join BabelQuest, a leading HubSpot consultancy with a vibrant culture.
- Benefits: Flexible working, generous leave, and a £2,000 bonus after five years.
- Other info: Enjoy a supportive environment with opportunities for skill development.
- Why this job: Make a real impact by driving client engagement and growth.
- Qualifications: Experience in account management and strong relationship-building skills.
The predicted salary is between 36000 - 60000 £ per year.
You'll keep clients connected, spot growth opportunities, and help unlock their potential with BabelQuest. You'll build relationships beyond projects, maintain trust between engagements, and turn insights into conversations that expand what's possible.
You'll work across teams as a connector, keeping clients engaged with our services and ensuring we're present when new opportunities emerge.
This job's for you if you:
Like the buzz of staying connected. You're passionate about building relationships and keeping conversations alive between projects. You spot opportunities and drive them forward.
You're curious. Care about client success and take ownership of your portfolio. Work independently, but always as part of the wider team.
You drive business growth by engaging stakeholders, demonstrating clear ROI, and confidently pitching the strategic roadmap.
You’ll be free to work your way
Work flexible hours at home and at the office (for all the life moments that don't fall on weekends).You'll get half a day each week to level up your skills and £650 a year to spend on your mental wellbeing. After five years, you'll get a month-long, paid sabbatical.
Of over 6,000 HubSpot partner companies, there are fewer than 40 with Elite partner status. You'd be joining one of them.
What's it like to work at BabelQuest?
Check out our culture handbook. It's a high-flyer's guide to our galaxy, written by our culture manager. Or read more about us here.
This role might be of special interest to:
Account managers who've worked at agencies or consultancies. Client success managers who thrive on relationship building.
JOB DESCRIPTION
Client Engagement Manager
You'll be responsible for the growth and continuity of your client portfolio. So, you'll:
- build and maintain relationships across client stakeholders, beyond immediate project contacts
- create account engagement plans that keep BabelQuest present between projects
- spot and surface upsell and cross-sell opportunities for the team to deliver
- monitor client health signals and flag risks early
- drive product adoption for non-active clients and support consultants on active ones
- maintain accurate records in HubSpot and the project management system
On any given day, you might:
Run a quarterly business review to keep relationships warm and uncover new opportunities. Host a check-in outside of project delivery to maintain engagement.
Share a HubSpot update or insight that sparks a conversation with a client. Flag a risk when you notice reduced usage or an engagement drop.
Coordinate with sales on expansion opportunities you've uncovered. Review client health metrics and plan your next touchpoint.
Build an account plan that maps stakeholders and identifies whitespace. Connect a client with a different part of BabelQuest's service offering.
With your skills, you'll unlock new career paths
You'll learn along the way. For this role, you need account or client management experience. You'll know your way around:
- building trust and rapport with senior stakeholders
- spotting growth opportunities and commercial signals
- staying organised across multiple accounts
- tools like HubSpot, project management systems, and client health metrics
- agency or consultancy environments
Why you'll love working here:
Flexible working (a mix of working at home and at the office).
Half a day each week (23 days a year) to level up your skills and build your career.
Up to 30 days of paid annual leave and unlimited unpaid leave.
A month-long paid sabbatical and a £2,000 bonus to celebrate your five years with us.
Benefits like £650 per year on anything that helps you keep a healthy life-work balance.
You'll have the freedom to manage relationships your way. Success will mean contributing to pipeline growth, maintaining strong client engagement, and ensuring clients see the full breadth of what BabelQuest can offer.
Why BabelQuest?
It took us more than 10 years, and about 500 projects, to earn the right to use one word: elite.
Spin the globe, and you'll find over 6,000 HubSpot partners. Filter your search for elite ones, and you're down to fewer than 40.
That means you'll work with the best of the best. You'll build new skills and discover exciting career paths. You'll find curious people who share your passion and find joy in mastery.
About us:
We're HubSpot experts. And we use our knowledge to help our clients succeed.
BabelQuest is both an agency and a consultancy. Architects and master builders. It's part of what makes us different.
We've got an agency team, and our consultants: the expert practices team. With every project, we use technology to pull together the worlds of sales, marketing and customer service.
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Client Engagement Manager in Abingdon employer: BabelQuest | Accredited HubSpot Partner
BabelQuest is an exceptional employer that fosters a flexible and hybrid work environment, allowing you to balance your professional and personal life while working on exciting HubSpot projects. With a strong emphasis on skill development and long-term career growth, employees are encouraged to thrive in their roles, making it a rewarding place to build a meaningful career in the digital marketing space.
Contact Details:
BabelQuest | Accredited HubSpot Partner Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Engagement Manager in Abingdon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BabelQuest | Accredited HubSpot Partner. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BabelQuest | Accredited HubSpot Partner before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Engagement Manager in Abingdon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BabelQuest | Accredited HubSpot Partner:Your cover letter is your chance to shine! Tell us why you want to work at BabelQuest | Accredited HubSpot Partner specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BabelQuest | Accredited HubSpot Partner!
How to prepare for a job interview at BabelQuest | Accredited HubSpot Partner
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
