At a Glance
- Tasks: Connect with clients, identify growth opportunities, and enhance their potential with BabelQuest.
- Company: Join a dynamic team at BabelQuest, where relationships matter.
- Benefits: Flexible working hours, £650 for mental wellbeing, and skill development time each week.
- Other info: Work from home or the office, with excellent career growth opportunities.
- Why this job: Make a real impact by building strategic relationships and driving client success.
- Qualifications: Experience in account management and strong relationship-building skills required.
The predicted salary is between 42750 - 52250 £ per year.
You'll keep clients connected, spot growth opportunities, and help unlock their potential with Babel Quest.
The bigger the challenge, the bigger the impact.
Your role is defined by relationship and connection.
You will be accountable for the continuity and expansion of your portfolio of clients, managing the engagement beyond existing projects.
The impact you create comes from identifying and surfacing opportunities, making a measurable commercial contribution to pipeline expansion.
You will maintain trust between engagements, turning insights into conversations that expand what's possible for our clients.
Share your specialism
We are looking for managers who excel at strategic relationship building.
You specialise in looking beyond current projects to find whitespace and opportunities for growth.
Your expertise involves
- Building and maintaining relationships across all client stakeholders, moving beyond immediate project contacts.
- Developing and building account engagement plans that keep Babel Quest present between projects.
- Being accountable for commercial contribution by sourcing and surfacing upsell and cross-sell opportunities for the team to deliver.
- Monitoring client health signals (such as NPS, CSAT, renewals, and engagement trends) and flagging risks early.
- Driving product adoption and usage for non-active clients.
- Connecting a client with a different part of Babel Quest’s service offering.
This job's for you if
- You like the buzz of staying connected and are passionate about building relationships and keeping conversations alive between projects.
- You are curious, care deeply about client success, and take ownership of your portfolio.
- You are a strategic thinker and investigative by nature, with the ability to spot growth opportunities and commercial signals.
- You are experienced in account or client management, ideally within an agency or consultancy environment, and know your way around building trust and rapport with senior stakeholders.
- You are highly organised, solutions-focused, and comfortable managing multiple accounts at once.
- You are data-savvy, able to monitor client health signals and act on them, and know your way around tools like Hub Spot and project management systems.
- You’ll be free to work your way
Work flexible hours at home and at the office. You’ll get half a day each week to level up your skills and £650 a year to spend on your mental wellbeing.
We are only accepting applications from the United Kingdom and Northern Ireland.
Want to get a real flavour for who we are?
- Download our ‘Culture Quest’ handbook to learn more about all things Babel Quest
- Send in your application for the Client Engagement Manager role
- #J-18808-Ljbffr
Client Engagement Manager in Abingdon employer: BabelQuest
As a leading digital consultancy in the United Kingdom, we pride ourselves on fostering a dynamic work culture that prioritises employee wellbeing and professional growth. Our unique benefits, such as personal wellbeing funds and a month-long paid sabbatical after five years, reflect our commitment to supporting our team members in achieving a fulfilling work-life balance while driving meaningful client engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Client Engagement Manager in Abingdon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BabelQuest. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BabelQuest before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Engagement Manager in Abingdon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BabelQuest:Your cover letter is your chance to shine! Tell us why you want to work at BabelQuest specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BabelQuest!
How to prepare for a job interview at BabelQuest
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
