Sales Consultant in Sheffield

Neve Jewels Group is a UK headquartered, digital‑first jewellery company redefining modern luxury through made‑to‑order design, ethical craftsmanship, and global e‑commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet. We are seeking a Luxury Jewellery Sales Consultant to join our boutique team on a 12‑month fixed‑term contract for maternity cover. Based in our elegant showroom, you will play a pivotal role in delivering exceptional client experiences that go beyond the transaction, fostering lasting relationships built on trust, emotion, and personalised service.

Responsibilities

• Conduct one‑hour lounge appointments, actively listening to client needs and guiding them through a personalised bespoke design journey.
• Provide a seamless luxury experience from welcome to post‑sale, including thoughtful service, timely updates, and ongoing relationship building.
• Achieve monthly sales targets through a consultative approach, offering tailored recommendations and closing with confidence.
• Maintain strong knowledge of our collections, materials, and craftsmanship to educate clients and support bespoke design conversations.
• Use CRM and internal systems to process and track bespoke orders, manage enquiries, review support tickets, and escalate complex or sensitive matters to the appropriate teams.
• Represent the brand with professionalism and polish, upholding showroom standards, presentation, and client care.
• Work cross‑functionally with Planning and store teams to support fulfilment, contribute to visual merchandising, and maintain a clean, organised showroom.
• Consistently deliver exceptional customer experiences, achieve individual and store sales goals, demonstrate strong product knowledge, and contribute to a positive, team‑oriented store environment.

Qualifications

• 1‑2 years experience in a premium or luxury retail environment, with a strong sales track record.
• Jewellery, gemmology, or luxury product training (e.g., GIA, JAA) highly regarded.
• Outstanding written and verbal communication skills.
• Experience handling phone, video, and face‑to‑face consultations.
• Able to learn systems quickly and troubleshoot issues independently.
• Highly proactive and self‑motivated to contribute beyond your core responsibilities.
• Team player with a collaborative mindset and a positive, solution‑focused attitude.
• Creative eye for styling and passion for unique, bespoke jewellery.
• Exceptional attention to detail, ensuring accuracy in product handling, visual merchandising, and client communications.
• Customer‑first mindset, acting as a brand ambassador and delivering exceptional experiences.
• Impeccable personal presentation and alignment with brand aesthetic.
• Willingness to travel to support other stores within the region to contribute to business success.
• Availability to work weekends and peak trade periods is essential.

Benefits

• Hours – 40 hours per week, working any 5 out of 7 days, including weekends and public holidays on rotation.
• Pay – £12.21 per hour.
• Referral Scheme – Cash rewards for referring great talent.
• Annual Leave – 20 days holiday plus public holidays.
• Exclusive employee discount.
• Birthday Leave – 1 paid day off on your birthday.
• Perkbox – Enjoy shopping discounts, wellbeing rewards, and peer recognition.
• Enhanced leave policies – Formalised policies with clear processes and enhanced support.
• Company pension.
• Private medical insurance.
• Company‑wide learning and development opportunities.

Job Details

• Contract type: Fixed‑term (12 months)
• Job type: Full‑time
• Location: In person – Sheffield, England, United Kingdom

Next Steps

We are an equal opportunity employer. If you don't meet every requirement, we still encourage you to apply. Shortlisted candidates will complete an initial phone interview followed by a final interview.

Diversity & Inclusion

Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or any other protected characteristic.