At a Glance
- Tasks: Provide top-notch support to users and maintain service desk processes.
- Company: Join Babcock, a leader in defence and engineering with a culture of opportunity.
- Benefits: Enjoy generous holidays, a pension scheme, and access to health services.
- Other info: Flexible working options and a commitment to inclusivity.
- Why this job: Make a real impact by supporting critical digital services for the Royal Navy.
- Qualifications: Analytical skills, experience in software lifecycles, and a degree in IT or related fields.
The predicted salary is between 33900 - 42400 £ per year.
Location: Stoke Gifford, Bristol + Hybrid Working Arrangements
Compensation: £33,900 – £42,400 Depending on Experience
Role Type: Full time / Permanent
Role ID: SF76761
Help deliver critical digital support that keeps essential defence programmes running. Do you want to help us in our mission, creating a safe and secure world together, whilst working on projects that are truly unique? The Royal Navy rely on our engineering, project management and digital teams to keep their submarines at sea and submariners safe. They protect our nation and we help to protect them.
At Babcock, we have a true culture of opportunity – with business contracts that last decades and structured career development pathways that can take you in all kinds of directions; you will grow, develop, and achieve more than you ever thought possible. There has never been a better time for you to join Babcock Submarine Support and play your part in protecting the protectors.
The Role:
As a 1st & 2nd Line Service Desk Analyst, you'll play a key role in supporting the Digital Solutions team by delivering high-quality application support services across a diverse portfolio of bespoke and commercial software applications. Working within the Service Desk team, you'll help ensure incidents are resolved efficiently, user access is managed effectively, and service performance is maintained to recognised IT service management standards. This is an excellent opportunity to develop your technical expertise, collaborate with stakeholders across the business, and contribute to digital services that support critical operational and business programmes. Your work will directly impact service reliability, user experience, and the successful delivery of digital capabilities across the organisation.
What you’ll do:
- Providing high-quality support to users via telephone, email and face-to-face interactions.
- Maintaining Service Desk processes, procedures and support documentation.
- Escalating major incidents and supporting their investigation and resolution.
- Managing user accounts and access permissions through account management systems.
- Supporting application performance through diagnostic, corrective and problem-solving activities while assisting development and test teams throughout the project lifecycle.
What you’ll need:
- Demonstrable analytical and problem-solving skills with experience identifying root causes and resolving issues.
- Experience working across software development lifecycles, including Agile and Waterfall environments.
- Good understanding of business processes and information management principles.
- Excellent verbal and written communication skills with the ability to engage effectively with a range of stakeholders.
- Working knowledge of SQL and experience supporting business applications.
- Degree qualified in Information Technology, Project/Programme Management, or a related discipline.
- ITIL Version 4 certification - Desirable.
This role is full time, 35 hours per week and is based on site at Babcock Technology Centre. Set working times are between 7am and 7pm, Monday to Friday to cover operational hours.
Security Clearance:
The successful candidate must be a sole UK National who is able to achieve and maintain Security Check (SC) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held.
Our Benefits:
- Generous holiday allowance of 25 days plus bank holidays.
- Contributory Pension scheme, with life assurance.
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+.
- Payment of Professional Fees.
- Reservists in the armed forces receive 10-days special paid leave.
Babcock International:
For over a century Babcock International has helped to defend nations, protect communities, and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal. If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know. We are committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.
Closing Date: 17/11/2026
Service Desk Analyst in Bristol employer: Babcock
Babcock is an exceptional employer, offering a dynamic work environment where innovation and leadership thrive. With competitive compensation, generous benefits, and a strong commitment to employee development, you will have the opportunity to shape the future of asset management while enjoying a healthy work-life balance in beautiful locations like Bristol, Plymouth, and Helensburgh. Join us to be part of a global organisation dedicated to making a meaningful impact on national security and public infrastructure.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Babcock. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Babcock before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Analyst in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Babcock:Your cover letter is your chance to shine! Tell us why you want to work at Babcock specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Babcock!
How to prepare for a job interview at Babcock
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
