At a Glance
- Tasks: Provide top-notch 1st line support for software, hardware, and network issues.
- Company: Join Babcock, a leader in creating a safe and secure world.
- Benefits: Enjoy a competitive salary, hybrid work, and great health perks.
- Other info: Flexible working options and excellent development opportunities await you.
- Why this job: Kickstart your IT career while making a real difference.
- Qualifications: Customer service experience and a passion for IT are essential.
The predicted salary is between 22800 - 34200 € per year.
Location: Bristol, GB, BS16 1EJ
Onsite or Hybrid: Hybrid
Compensation: £28,500 + Benefits
Role Type: Full time / Permanent
At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Desk Analyst at our Stoke Gifford, Bristol site.
The role:
- Supporting and providing an excellent 1st line support service for all software, hardware, and network issues to our customers.
- Answering calls, chats and service requests received to the Service Desk to the required standards.
- Capturing all interactions into our ticketing system.
- Escalating when appropriate to ensure a prompt restoration of service.
- Additional administration duties to support our 2nd line/3rd line teams.
- Completing a variety of checks and monitoring activities on Babcock Infrastructure throughout the shift and as directed by the Shift Senior.
This role is full time, 37.5 hours per week and provides hybrid working arrangements with 3 days in the office based at Stoke Gifford, Bristol and 2 days working from home.
Essential experience:
- Customer service experience (face to face/over the phone).
- Previous service desk experience at an entry level or call centre experience.
- Experience using any form of ticketing system that captures customer information.
- Experience with systems such as Active Directory and Microsoft Applications.
- An interest or strong passion for IT.
Qualifications:
We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you.
Security Clearance:
The successful candidate must be a sole UK National and able to achieve and maintain Developed Vetting (DV) security clearance for this role.
What we offer:
- Matched contribution pension scheme, with life assurance.
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+.
- Employee share scheme.
- Employee shopping savings portal.
- Payment of Professional Fees.
- Reservists in the armed forces receive 10-days special paid leave.
- Holiday Trading allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement.
- Be Kind Day enables employees to take one working day’s paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity.
- Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.
Babcock International has helped to defend nations, protect communities and build a better world for over a century. We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.
Service Desk Analyst employer: Babcock Mission Critical Services España SA.
Babcock International is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and development. With hybrid working arrangements, competitive compensation, and a comprehensive benefits package including a matched pension scheme and opportunities for professional growth, Babcock empowers its employees to thrive both personally and professionally in the vibrant setting of Stoke Gifford, Bristol.
Contact Detail:
Babcock Mission Critical Services España SA. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Babcock. Understand their values and what they do. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try out some common interview questions related to customer service and IT support. We can even help you with mock interviews if you need a bit of extra practice before the big day.
✨Tip Number 3
Show off your soft skills! As a Service Desk Analyst, communication is key. Be ready to demonstrate how you've effectively handled customer queries in the past, whether face-to-face or over the phone.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Analyst role. Highlight any relevant customer service experience and your familiarity with ticketing systems. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how your previous experiences make you a great fit for our team. Keep it engaging and personal – we love a bit of personality!
Show Off Your Communication Skills:As a Service Desk Analyst, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. Whether it's through your CV or cover letter, let us see your communication prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Babcock Mission Critical Services España SA.
✨Know Your Tech Basics
Brush up on your knowledge of common software, hardware, and network issues. Familiarise yourself with tools like Active Directory and Microsoft Applications, as these are likely to come up during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service, whether face-to-face or over the phone. Highlight how you handled difficult situations and resolved issues effectively.
✨Familiarise Yourself with Ticketing Systems
If you have experience with any ticketing systems, be ready to discuss how you used them to capture customer information and manage service requests. If not, do a bit of research on popular systems to show your willingness to learn.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you determine if it's the right fit for you. Consider asking about the team dynamics or opportunities for professional development.
