At a Glance
- Tasks: Deliver exceptional customer service and coordinate vehicle bookings in a dynamic environment.
- Company: Join Babcock, a leader in creating a safe and secure world.
- Benefits: Enjoy a matched pension scheme, health perks, and flexible working options.
- Other info: Opportunities for volunteering and career growth in an inclusive culture.
- Why this job: Make a real difference while developing your skills in a supportive team.
- Qualifications: GCSEs in English and Maths, with strong communication and organisational skills.
The predicted salary is between 25000 - 30000 € per year.
Deliver great customer service in a fast‑paced operational environment. At Babcock, we’re working to create a safe and secure world, together. We’re looking for a Customer Service Advisor to join our Land business, based on site in Bristol. This is an engaging, customer‑facing role that goes beyond traditional customer service. You’ll support 24/7 vehicle operations, act as a key point of contact for customers and suppliers and help coordinate vehicle bookings and services from start to finish.
The role involves being part of a busy Service Centre team providing telephony and administrative support across vehicle bookings, maintenance, incidents, and supplier coordination. You’ll play a key role in ensuring customers receive a professional, efficient service while meeting performance, compliance, and service standards.
Day‑to‑day, you will:
- Act as a first point of contact for customers, providing professional and timely support
- Manage vehicle booking requests and coordinate services using internal systems
- Liaise with suppliers and customers to confirm arrangements and provide updates
- Accurately record all activity to support invoicing, compliance, and performance reporting
- Work to agreed KPIs while following health, safety, and corporate governance procedures.
This is a full‑time, fixed‑term role (12 months), working 37.5 hours per week on a rota covering 5 out of 7 days (Monday to Sunday), with shifts between 08:00 and 18:00.
Essential experience:
- A customer‑focused approach with clear and confident communication skills
- Good organisational skills and the ability to manage multiple tasks
- Confidence using IT systems and Microsoft Office applications
- A proactive team player with a problem‑solving mindset.
Qualifications:
- Educated to GCSE level (or equivalent), including English and Maths.
Security Clearance: The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions.
What we offer:
- Matched contribution pension scheme, with life assurance
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
- Employee shopping savings portal
- Payment of Professional Fees
- Reservists in the armed forces receive 10‑days special paid leave
- Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement.
- ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity.
We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.
Customer Service Advisor employer: Babcock Mission Critical Services España SA.
At Babcock, we pride ourselves on being an excellent employer, offering a dynamic work environment in Bristol where our Customer Service Advisors play a crucial role in delivering exceptional service. With a strong focus on employee well-being, we provide a range of benefits including a matched contribution pension scheme, access to health consultations, and opportunities for professional development. Our inclusive culture encourages growth and flexibility, making Babcock a rewarding place to build your career while contributing to a safer world.
Contact Detail:
Babcock Mission Critical Services España SA. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Babcock. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. Think about your past experiences and be ready to share specific examples that highlight your skills and problem-solving abilities.
✨Tip Number 3
Dress the part! Even if it’s a hybrid role, showing up looking professional can make a great first impression. It shows you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills:When you're writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Be Organised and Clear:In a fast-paced environment like ours, organisation is key! Keep your application clear and structured. Use bullet points or headings to make it easy for us to read and find the important bits.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role of Customer Service Advisor. Mention the specific skills and experiences that match what we’re looking for in the job description.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Babcock Mission Critical Services España SA.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities like managing vehicle bookings and liaising with customers and suppliers. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Communication Skills
As a Customer Service Advisor, clear communication is crucial. Prepare examples of how you've effectively communicated in past roles, especially in fast-paced environments. Practise articulating your thoughts clearly and confidently to leave a lasting impression.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved customer issues or managed multiple tasks simultaneously. Highlighting your proactive approach and problem-solving mindset will show that you're well-suited for the dynamic nature of this role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, performance expectations, and company culture. This not only shows your interest but also helps you gauge if the company is the right fit for you.
