Service Support Desk Operator and Receptionist in Chatham

Location: Medway, GB, ME4 4UG

Onsite or Hybrid: OnSite

Role Type: Full time / Permanent

Be the first point of contact that keeps a vital operation running smoothly. At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Support Desk Operator and Receptionist at The Royal School of Military Engineering (RSME) in Chatham, Kent.

The role:

• As a Service Support Desk Operator and Receptionist, you’ll play a key role in delivering outstanding customer service while supporting the day-to-day operation of a busy defence training environment.
• Acting as the first point of contact for staff, visitors, customers and stakeholders, you'll combine service desk support with front-of-house responsibilities to ensure requests, enquiries and site access arrangements are handled efficiently and professionally.
• Day-to-day, you’ll have an exciting opportunity to develop your customer service, administration and stakeholder management skills within a business that supports critical defence capability.
• You'll work within a collaborative team, gain exposure to a wide range of operational activities, and contribute directly to creating a safe, professional and welcoming environment.

Responsibilities:

• Managing service requests, bookings, enquiries, complaints and fault reports through the Service Support Desk.
• Responding to telephone, email and walk-in customer enquiries and accurately raising and updating cases.
• Recording asset availability and maintaining service information in line with contractual requirements.
• Welcoming visitors, completing security and access procedures, and issuing visitor and vehicle passes.
• Coordinating with site hosts and stakeholders to ensure visitors are appropriately directed or escorted.

This role is full time, 37.5 hours per week and is based on site at (RSME) in Chatham, Kent.

Essential experience:

• Demonstrable customer service experience within a busy environment.
• Excellent interpersonal and communication skills.
• Experience handling challenging customer enquiries professionally and confidently.
• Ability to prioritise workloads, meet deadlines and work effectively both independently and as part of a team.

Qualifications:

• Educated to GCSE level (or equivalent), including English and Mathematics.
• Additional customer service, administration or business support qualifications would be advantageous.

Security Clearance:

The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

What we offer:

• Matched contribution pension scheme, with life assurance.
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+.
• Employee shopping savings portal.
• Payment of Professional Fees.
• Reservists in the armed forces receive 10-days special paid leave.
• Holiday Trading allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement.
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year to undertake volunteering work with their chosen organisation or registered charity.

Babcock is a global FTSE 100 organisation with over 29,000 people working together to make a difference. Here, you’ll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we’re building a future that lasts — not just through the impact we make, but through meaningful careers that respect your work-life balance.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.