Workshop Supervisor

Overview

Role: Workshop Supervisor

Location: Ruislip

Duration: 6 months

Rate: £21.40/hour PAYE

Purpose

Primarily a workshop floor management role with focus on resource management, technical utilisation, workshop productivity, VOR reduction and health and safety policies and compliance.

Key Duties and Responsibilities

• Demonstrate visible leadership characteristics and behave in line with the \’Being Babcock\’ principles.
• Drive a culture of safety and wellbeing in the workplace; deliver regular Toolbox talks to the workshop teams.
• Supervise the workforce teams with both technical and administrative responsibilities.
• Supervise Bodyshop teams.
• Plan and progress work to ensure the effective use of both labour and equipment.
• Provide technical expertise to the Technicians and Apprentices.
• Drive the delivery of the most effective maintenance solution in line with agreed service perimeters.
• Build effective relationships with key suppliers and internal and external stakeholders.
• Ensure pass through costs are controlled and managed.

Responsibilities and Activities (Operations)

• Maximise and warranty parts handling; develop colleagues and processes to deliver optimum technical service.
• Provide 1-2-1 support and reviews for colleagues via the PDR process.
• Plan and manage resources to ensure high service delivery levels are consistently achieved.
• Be an active member of the Operations Team and participate in business-wide issues and the development of operational strategy.
• Ensure all job cards are pre-timed with timings agreed with technicians prior to starting each job and monitored.
• Participate in the duty manager on-call rota.
• During the work process, supervisors must check hours booked against time allowed and update mobile Tranman; ensure all time booked is accounted for to maximise technician utilisation; justify any shortfalls.
• Constantly monitor technician performance on jobs and complete job card write-ups as you go to minimise overtime due to job changes.
• Adapt to changing operational needs in real time; demonstrate flexibility and re-prioritise activities accordingly.
• Ensure cost control is adhered to, managing and monitoring overtime use.
• Support the rollout and engagement of workforce for Babcock processes and initiatives.
• Work within established Company policies and procedures.
• Protect our people and comply with the Company\’s Health and Safety policies and procedures at all times.
• Protect the information assets of the Company and comply with the Company\’s Information Assurance policies and procedures at all times.
• Promote company values and standards and exhibit appropriate behaviour in accordance with Company ethos.
• Promote equality and diversity as part of the culture of the organisation.
• Demonstrate safety, integrity & commitment at all times.
• Carry out any other duties as necessary to meet the varying demands of the business and satisfy customer needs.
• Carry out Monthly 1:1s with your teams to monitor and promote productivity and efficiency, absence review reporting, training needs and opportunities for development through training solutions.
• Conduct absence reviews in line with Babcock policy and provide required support; reduce short-term sickness.
• Undertake return-to-work processes, understanding the reasoning behind each absence and steps taken by team members to return to work promptly.
• Actively communicate to employees, contractors and visitors that a positive health, safety and environmental approach is a shared value for Babcock employees.
• Analyse work procedures and conduct risk assessments; ensure control measures are documented and implemented to eliminate or minimise hazards, and that such controls are followed by staff under your leadership.
• Share information about hazards in the workplace with employees, contractors and visitors within area of responsibility.
• Ensure the supply of required safety equipment and enforce its use; ensure periodic inspections and machinery checks are carried out.
• When assigned, manage and monitor the work of 3rd parties (e.g., contractors) to the agreed risk assessments and method statements.

Knowledge and Experience

• Knowledge of Tranman or similar information systems; knowledge of MS Office applications.
• Experience in the repair and maintenance of HGVs.
• Held a supervisory role for minimum of 12 months in a LGV workshop environment.
• Experience in managing issues effectively via telephone/email.
• Experience of working within an XXX team environment.
• Demonstrable historic background and knowledge of working in an LGV manufacturer or dealer in related business.
• Proven track record in the management and motivation of teams to deliver competitive advantage to the business.
• IRTEC or HNC related certification.
• Manufacturer accreditation; Industry-related certification or qualifications.
• Eligible to obtain BPSS Clearance.