At a Glance
- Tasks: Provide IT support and ensure military training environments are operational and effective.
- Company: Join Babcock, a global leader in defence technology and engineering.
- Benefits: Generous holiday allowance, matched pension scheme, and health consultations.
- Other info: Flexible working options and commitment to inclusivity.
- Why this job: Make a real impact on military training while developing your tech skills.
- Qualifications: Experience in IT support and strong customer service skills required.
The predicted salary is between 31500 - 38500 £ per year.
Location: Helston Cornwall
Compensation: Competitive + Benefits
Role Type: Full time / Permanent
Keep Military Flying Training Connected. Support the Technology Behind Tomorrow's Defence Capability. At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as an IT Customer Support Specialist at RNAS Culdrose, Helston, Cornwall.
The role:
- As an IT Customer Support Specialist, you'll provide the day-to-day interface between customers, operational stakeholders, and Babcock's internal IT teams.
- Working within a dynamic defence environment, you'll support the delivery and maintenance of IT services, hardware, audio-visual equipment, telecommunications, and training systems that are essential to military flying training.
- This role offers a unique blend of technical support, customer engagement, and operational responsibility.
- You'll be at the heart of delivering exceptional IT support, ensuring training environments remain operational, connected, and effective.
Every day, your work will help enable critical defence training while giving you the opportunity to develop your technical expertise, build strong stakeholder relationships, and grow your career within a global engineering and technology organisation.
Responsibilities:
- Supporting users with IT incidents and service requests, delivering an excellent customer experience.
- Acting as the escalation point for local operational IT issues and flying training events.
- Managing and maintaining IT hardware, software, telecommunications and audio-visual equipment across the site.
- Providing IT inductions for new starters, including preparing and deploying hardware and user accounts.
- Configuring and supporting training environments, including classroom technology and equipment deployments.
This role is full time, 37.5 hours per week and is based on site at RNAS Culdrose, Helston, Cornwall.
Essential experience:
- Experience providing second-line IT support within a professional environment.
- Experience supporting users in a Windows and Microsoft technology environment.
- Strong customer service, communication and stakeholder management skills.
- Ability to build effective relationships with colleagues, customers and wider business teams.
- Commercial awareness and an understanding of delivering services within agreed standards and expectations.
Qualifications:
- ITIL Foundation Certification - Desirable
Security Clearance:
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions.
What we offer:
- Generous holiday allowance
- Matched contribution pension scheme, with life assurance
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
- Employee shopping savings portal
- Payment of Professional Fees
- Reservists in the armed forces receive 10-days special paid leave
- Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement.
- 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity.
Babcock We're Babcock - a global FTSE 100 organisation with over 29,000 people working together to make a difference. Here, you'll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure.
Together, we're building a future that lasts - not just through the impact we make, but through meaningful careers that respect your work-life balance. We call that lifetime engineering. Join us and see how far we can go, together.
We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header 'Reasonable adjustments requirement'. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.
Closing date: 30/09/2026
IT Customer Support Specialist in Truro employer: Babcock International
Babcock is an exceptional employer that prioritises employee well-being and career development, offering a flexible hybrid working environment in the UK. With generous benefits such as a matched pension scheme, professional fee coverage, and unique initiatives like 'Be Kind Day' for volunteering, Babcock fosters a supportive and inclusive culture where employees can thrive while contributing to vital national security projects.
StudySmarter Expert Advice🤫
We think this is how you could land IT Customer Support Specialist in Truro
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Babcock International. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Babcock International before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace IT Customer Support Specialist in Truro
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Babcock International:Your cover letter is your chance to shine! Tell us why you want to work at Babcock International specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Babcock International!
How to prepare for a job interview at Babcock International
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
