Problem Manager in Stoke Gifford

As a Problem Manager you’ll have a role that’s out of the ordinary. You’ll be at the heart of strengthening the reliability, resilience and performance of Babcock’s digital services. Your work will shape how critical defence, aerospace and engineering programmes operate across the organisation—making this an exciting opportunity to make a real‑world impact while growing your career in an environment defined by innovation, purpose and continuous learning.

Day-to-day, you’ll be required to:

• Analyse incident trends and service data to identify problems and recurring issues.
• Liaise with service desks, infrastructure teams and key stakeholders to support best practice processes, including ITIL and ISO20000.
• Investigate root causes and evaluate potential solutions to prevent reoccurrence.
• Own the problem management lifecycle, ensuring procedures are followed from identification to resolution.
• Monitor the effectiveness of implemented solutions and drive continuous improvement.

This is a full-time position, working 7.5 hours Monday to Thursday, 5 hours Friday, based in Stoke Gifford, Bristol with three days a week onsite. Hybrid working patterns are available.

Qualifications

• Strong analytical skills with experience working across the full system development lifecycle (waterfall, agile, etc.).
• Proven background in root cause analysis and structured problem‑solving (8D preferred).
• Experience producing clear written reports and presenting findings to stakeholders.
• Good understanding of business processes and information management principles.
• Excellent verbal and written communication skills and the ability to meet deadlines under pressure.
• Degree in IT, project/programme management or a related field, or equivalent professional experience.
• ITIL v4 certified (ideally Practitioner level for Problem Management).

Security Clearance

The successful candidate must be a sole UK National who is able to achieve and maintain Security Check (SC) security clearance for this role.

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Problem Manager at our Stoke Gifford, Bristol site.

We’re Babcock— a global FTSE 100 organisation with over 26,000 people working together to make a difference. Here, you’ll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we’re building a future that lasts—not just through the impact we make, but through meaningful careers that respect your work‑life balance.

Benefits

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10 days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement.
• ‘Be Kind Day’ enables employees to take one working day’s paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity.
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.