At a Glance
- Tasks: Lead a dynamic team to deliver exceptional IT support and customer service.
- Company: Join a forward-thinking company focused on national security and IT excellence.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Flexible work environment with a focus on team performance and development.
- Why this job: Make a real impact in IT operations while developing your leadership skills.
- Qualifications: Proven leadership in a technical service desk and strong Windows 7 knowledge.
The predicted salary is between 40000 - 50000 € per year.
As a Service Desk Team Leader, you'll be at the heart of our IT operations, leading a dynamic team of Service Desk Analysts, Support Technicians, and System Administrators. Your leadership will ensure we deliver exceptional customer service and meet critical service level agreements across our secure networks. This role requires a blend of technical expertise and people skills to make a real difference in our business and national security. This role is full time, 37.5 hours per week and provides hybrid working arrangements with three days in the office/onsite and two days working from home.
Responsibilities
- Lead and motivate the team to meet performance targets and deliver outstanding customer service
- Manage red network support operations, including hands‑on technical support when needed
- Report on team performance using daily, weekly, and monthly metrics
- Conduct regular performance reviews and ensure team members receive the training they need to excel
- Support analysts during peak call volumes or when additional expertise is required
Qualifications
- Proven leadership experience in a technical service desk environment
- Hands‑on management of service desk teams with high call volumes
- ITILv3 Foundation certification
- Strong technical knowledge of Windows 7
Service Desk Team Leader employer: Babcock International
As a Service Desk Team Leader, you will thrive in a supportive and innovative work culture that prioritises employee growth and development. With hybrid working arrangements, you can enjoy the flexibility of working from home while being part of a collaborative team dedicated to delivering exceptional service. Our commitment to national security and technical excellence makes this an exciting opportunity for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in service desk roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and technical skills. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership style! During interviews, share specific examples of how you've motivated teams or handled challenging situations. This will help you stand out as a candidate who can truly make a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Service Desk Team Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Service Desk Team Leader role. Highlight your leadership experience and any technical expertise you have, especially in service desk environments.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about leading a team and how your background makes you the perfect fit for this role. Be sure to mention your approach to customer service and team motivation.
Showcase Your Technical Skills:Since this role requires strong technical knowledge, don’t shy away from detailing your IT skills. Mention specific technologies or systems you've worked with, especially if they relate to Windows 7 or service desk operations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Babcock International
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Windows 7 and ITILv3. Be ready to discuss how you've handled high call volumes in the past and any specific challenges you've faced in a service desk environment.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and led a team before. Think about times when you’ve had to conduct performance reviews or provide training. This is your chance to shine a light on your people skills!
✨Metrics Matter
Be ready to talk about how you’ve used metrics to improve team performance. Whether it’s daily, weekly, or monthly reports, having concrete examples will show that you understand the importance of tracking progress and meeting targets.
✨Embrace the Hybrid Model
Since this role involves hybrid working, think about how you can manage a team effectively both in the office and remotely. Share your strategies for maintaining communication and support during those two days at home.
