Service Desk Engineer

As a Service Desk Engineer, you'll be at the forefront of supporting business-critical software applications used across defence, aerospace and engineering environments. Working within a structured service management team, you'll provide second-line application support, resolving incidents efficiently and ensuring systems remain reliable, secure and available. Day-to-day, you'll interact with a wide range of internal users and stakeholders, gaining exposure to enterprise systems, databases and service management practices. With clear development pathways and access to training, the role offers strong long-term career growth within IT service management and application support.

Responsibilities

• Resolving application support incidents, using ITIL-aligned service management processes
• Investigating and responding to support requests, via phone and email within agreed service levels
• Prioritising and managing workloads, ensuring positive customer outcomes
• Recording, updating and communicating progress, using service management tools
• Collaborating with wider IT teams, escalating issues where appropriate

This role is full time, 35 hours per week and is based on site at Babcock Technology Centre. Set working times are between 7am and 7pm, Monday to Friday to cover operational hours.

Qualifications

• Experience supporting software applications in a service or operational environment
• Working knowledge of IT service management tools for incident handling
• Technical understanding of databases, including Oracle or SQL
• Strong analytical and methodical approach to problem solving
• Ability to communicate technical information clearly to non-technical users
• Certifications or training in ITIL, Oracle or SQL (desirable)

We value difference and don't have a fixed idea when it comes to background or education; provided you can show the required level of experience and/or willingness to learn, we would like to hear from you.

Security Clearance

The successful candidate must be a sole UK National who is able to achieve and maintain Security Check (SC) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK.

Benefits

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. There is an annual Window to request this benefit.
• Be Kind Day enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity.
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.