At a Glance
- Tasks: Be the first point of contact for IT support and resolve customer issues efficiently.
- Company: Join Babcock, a global leader in defence and engineering.
- Benefits: Enjoy competitive salary, generous holiday, and flexible working options.
- Other info: Great opportunities for long-term career development and a supportive culture.
- Why this job: Kickstart your IT career while making a real impact in a dynamic environment.
- Qualifications: Strong customer service skills and a willingness to learn are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Portsmouth, Hampshire & Hybrid Working Arrangements
Compensation: Competitive Salary + Benefits
Role Type: Full time / Permanent
Be the First Line of Defence in a Fast-Paced Tech Environment
At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Customer Service Representative at our Lakeside site, near Portsmouth, Hampshire.
The role
As a Customer Service Representative, you'll have a role that's out of the ordinary. This is an opportunity to build your career in IT. You'll be the first point of contact for IT support across Babcock's UK and international operations. This is a customer-facing role where your expertise and communication skills will help resolve issues quickly and efficiently, ensuring our teams can continue delivering critical services in defence, aerospace and engineering.
Day-to-day, you'll be:
- Answering incoming contacts including calls and live chat, logging and updating tickets to agreed standards
- Using active listening to understand and prioritise customer needs against SLAs
- Diagnosing and resolving technical issues using first line fix criteria
- Escalating incidents to 2nd and 3rd line support when needed
- Delivering exceptional customer service and meeting performance targets
This role is full time, 37.5 hours per week working Monday to Friday, earliest start 6.30am and latest finish 5.30pm and is based at our Lakeside Offices and provides hybrid working arrangements.
Essential experience of the Customer Service Representative:
- Proven experience in delivering excellent customer service in any industry either over the phone or a face-to-face role will be considered
- Strong customer service skills, both face-to-face and over the phone
- Ideally you will have experience using a Service Management system to manage incidents and requests
- Confident IT user with the ability to apply technical fixes using standard IT toolsets or learn how to do so
- Skilled in active listening and problem analysis
Qualifications for the Customer Service Representative:
We value difference and don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you.
Security Clearance
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held.
What we offer
- Generous holiday allowance
- Matched contribution pension scheme, with life assurance
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
- Employee share scheme
- Employee shopping savings portal
- Payment of Professional Fees
- Reservists in the armed forces receive 10 days special paid leave
- Holiday Trading to buy or sell annual leave
- Be Kind Day' paid volunteering leave
- Flexible working options where business needs allow
- A dynamic working environment with long term career development opportunities
Babcock International
We're Babcock a global FTSE 100 organisation with over 26,000 people working together to make a difference. Here, you'll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we're building a future that lasts not just through the impact we make, but through meaningful careers that respect your work-life balance. We call that lifetime engineering.
Join us and see how far we can go, together.
We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header Reasonable adjustments requirement. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.
Closing date: 04/06/2026
First-Line IT Support & Customer Care (Hybrid) in Portsmouth employer: Babcock International
At Babcock, we pride ourselves on being an excellent employer, offering a dynamic work environment in Portsmouth with hybrid working arrangements that promote work-life balance. Our commitment to employee growth is evident through long-term career development opportunities, generous benefits including a matched pension scheme and paid volunteering leave, and a culture that values inclusivity and support for all team members. Join us to be part of a global FTSE 100 organisation where your contributions directly impact national security and public infrastructure.
StudySmarter Expert Advice🤫
We think this is how you could land First-Line IT Support & Customer Care (Hybrid) in Portsmouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Babcock. Understand their mission and values, especially how they contribute to national security. This will help you connect your answers to what they care about.
✨Tip Number 2
Practice your active listening skills. In a customer service role, it’s crucial to show that you can really hear what the customer is saying. Try role-playing with a friend to get comfortable with responding to different scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. Be ready to share these stories during your interview to demonstrate your ability to handle technical challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace First-Line IT Support & Customer Care (Hybrid) in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight any customer service experience you have, especially in IT support, as this will show us you're a great fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about customer service and IT. Share specific examples of how you've resolved issues or provided exceptional service in the past – we love hearing real stories!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application showcases your communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Babcock International
✨Know Your Tech Basics
Brush up on your IT knowledge before the interview. Familiarise yourself with common technical issues and first-line fixes, as well as any specific tools mentioned in the job description. This will help you demonstrate your confidence and readiness to tackle customer queries.
✨Practice Active Listening
Since this role requires strong communication skills, practice active listening techniques. During the interview, show that you can understand and prioritise needs by summarising what the interviewer says. This will highlight your ability to connect with customers effectively.
✨Showcase Your Customer Service Experience
Prepare examples from your past roles where you delivered exceptional customer service. Whether it's over the phone or face-to-face, be ready to discuss how you resolved issues and met performance targets. This will illustrate your suitability for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of issues you might encounter, or the training provided. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
