At a Glance
- Tasks: Coordinate customer vehicle movements and ensure timely repairs for a smooth service experience.
- Company: Join Babcock, a global leader in creating a safe and secure world.
- Benefits: Enjoy generous holidays, pension schemes, health support, and volunteering days.
- Other info: Full-time role with excellent career growth and work-life balance.
- Why this job: Make a real difference in customer service while contributing to national security.
- Qualifications: GCSEs in English and Maths or equivalent; strong communication and organisational skills.
The predicted salary is between 20790 - 25410 £ per year.
At Babcock, we're working to create a safe and secure world, together.
If you join us, you can play your part as a Customer Service Administrator based onsite at Leconfield, supporting our Land business.
This is an exciting opportunity to join a busy Customer Services team where you'll coordinate the movement, repair scheduling, and safe return of customer vehicles and assets from start to finish.
The role As a Customer Service Administrator, you'll play a key role in ensuring vehicles and assets are smoothly booked in, repaired on schedule, and returned to customers.
Working closely with customers, planners, and operational teams, you'll help keep work flowing efficiently while delivering a positive customer experience.
Day-to-day, you will
- Coordinate the arrival and departure of customer vehicles and assets
- Manage handover and takeover activities, including discrepancy reporting
- Process ownership transfers and asset movements using internal systems
- Liaise directly with customers regarding schedules, progress updates, and changes
- Work with planning teams to adjust repair schedules where required
- Ensure assets are prepared correctly for entry into the repair programme.
This is a full-time, onsite role, working 37 hours per week (Monday to Thursday 08:00-16:30 and Friday 08:00-13:00).
- A customer-focused approach with strong communication skills
- Good organisational skills and the ability to manage multiple tasks
- Confidence working with systems, records, and administrative processes
- A proactive, team-oriented attitude.
Qualifications for the Customer Service Administrator
Educated to Level 2 (GCSE grade C/4 or above) in English and Maths, or equivalent.
Security Clearance The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.
We’re Babcock - a global FTSE 100 organisation with over 26,000 people working together to make a difference.
Here, you’ll be part of something bigger.
From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure.
Together, we’re building a future that lasts - not just through the impact we make, but through meaningful careers that respect your work-life balance.
Many of the positions within our company are subject to national security clearance and Trade Control restrictions.
This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held.
- Further details are available at United
- Kingdom
- Security
Vetting: clearance levels - GOV.
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What we offer
- Generous holiday allowance
- Matched contribution pension scheme, with life assurance
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva Digi Care+
- Employee shopping savings portal
- Payment of Professional Fees
- Reservists in the armed forces receive 10-days special paid leave
- Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement.
This Window opens February through to March annually.
- 'Be Kind Day' enables employees to take one working day’s paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity.
- #J-18808-Ljbffr
Customer Service Administrator in Leconfield employer: Babcock International
Babcock is an exceptional employer that prioritises employee well-being and career development, offering a flexible hybrid working environment in the UK. With generous benefits such as a matched pension scheme, professional fee coverage, and unique initiatives like 'Be Kind Day' for volunteering, Babcock fosters a supportive and inclusive culture where employees can thrive while contributing to vital national security projects.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Leconfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Babcock International. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Babcock International before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Leconfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Babcock International:Your cover letter is your chance to shine! Tell us why you want to work at Babcock International specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Babcock International!
How to prepare for a job interview at Babcock International
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
