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- Tasks: Lead a skilled team to ensure top-notch desktop support across the UK.
- Company: Join a leading defence and engineering firm with a strong reputation.
- Benefits: Enjoy hybrid working, competitive salary, and career development opportunities.
- Why this job: Make a real impact by supporting vital desktop environments for diverse users.
- Qualifications: Proven experience in service delivery and strong ITIL knowledge required.
- Other info: Collaborative environment with opportunities for growth and relationship building.
The predicted salary is between 36000 - 60000 £ per year.
A leading defense and engineering firm is hiring a Desktop Support Regional Team Lead to oversee service delivery and lead a skilled team. This full-time role offers hybrid working, ensuring vital desktop environments are maintained across a geographically diverse user base.
Key responsibilities include:
- Supporting analysts
- Managing performance against Service Level Agreements
- Acting as an escalation point
The ideal candidate will have substantial experience in service delivery and strong ITIL knowledge, with a focus on collaboration and relationship building.
Regional Desktop Support Lead — Hybrid UK-wide in Kirkcaldy employer: Babcock International
Contact Detail:
Babcock International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Desktop Support Lead — Hybrid UK-wide in Kirkcaldy
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a role like the Regional Desktop Support Lead. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your ITIL knowledge and service delivery experience. We recommend practising common interview questions related to team leadership and performance management, so you can showcase your skills confidently.
✨Tip Number 3
Don’t forget to highlight your collaboration and relationship-building skills during interviews. These are key in a role like this, so share examples of how you've successfully worked with teams and managed client expectations in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Regional Desktop Support Lead — Hybrid UK-wide in Kirkcaldy
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the job description. Highlight your service delivery experience and any ITIL knowledge you have, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Regional Desktop Support Lead role. Share specific examples of how you've led teams and managed performance in the past.
Showcase Your Collaboration Skills: Since this role involves working with a diverse user base, emphasise your ability to build relationships and collaborate effectively. We want to see how you’ve successfully worked with others in previous roles.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it gets the attention it deserves!
How to prepare for a job interview at Babcock International
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in previous roles, especially in service delivery and performance management.
✨Showcase Your Leadership Skills
As a Regional Desktop Support Lead, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on collaboration and relationship building. Highlight any specific challenges you faced and how you overcame them.
✨Understand the Company’s Needs
Research the defence and engineering firm thoroughly. Understand their mission, values, and the specific challenges they face in desktop support. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle escalations. Think of situations where you had to make quick decisions or manage conflicts, and be ready to explain your thought process.
