IT Technical Administrator

Overview

As an IT Technical Administrator, you\’ll be the go to person for Technical Support across our site, ensuring our systems run efficiently and securely. You\\\’ll play a vital role in supporting users, maintaining infrastructure, and delivering reliable IT services that underpin our operations. This is a hands on role where your problem solving skills and technical expertise will make a real difference both to our people and to the wider mission of national defence. Day-to-day, you\\\’ll provide hands on technical support to users onsite at RSME Medway, resolving hardware and software issues, managing helpdesk tickets, deploying IT equipment, and maintaining telephony and WiFi systems. You\\\’ll also handle user account administration, document solutions, and follow procedures for server maintenance to ensure smooth and secure IT operations.

Responsibilities

• Providing first and second-line desktop support for hardware, software, and operating systems
• Managing the helpdesk queue and resolving issues in line with KPIs
• Issuing and deploying IT hardware, including laptops and telephony systems
• Maintaining user accounts and updating asset registers
• Following procedures to power down and restart servers when required
• This role is full time, 37.5 hours per week and is based on site at RSME Medway.
• Experience supporting Windows 10/11 and Microsoft Office
• Proven ability to troubleshoot hardware and software issues
• Strong analytical and decision-making skills
• Excellent customer service and interpersonal skills
• Full UK driving licence
• No specific qualifications listed, but relevant IT certifications or training would be advantageous
• The successful candidate must be able to achieve and maintain Standard (BPSS) and Security Check (SC) security clearance for this role.

Further information

At Babcock, we\\\’re working to create a safe and secure world, together. If you join us, you can play your part as an IT Technical Administrator at RSME Medway, near Chatham, Kent.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels – GOV.UK (www.gov.uk).

Benefits

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading – buy or sell up to one working week of annual leave
• Be Kind Day – one paid day a year to volunteer with a chosen charity
• Flexible working – more options to integrate work and personal life

Babcock International For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.