At a Glance
- Tasks: Deliver exceptional customer service and coordinate vehicle bookings in a dynamic environment.
- Company: Join Babcock, a global leader dedicated to making a difference.
- Benefits: Enjoy generous holidays, pension schemes, and health consultations.
- Other info: Flexible working options and a commitment to inclusivity.
- Why this job: Be part of a team that impacts national security and public infrastructure.
- Qualifications: GCSEs in English and Maths, with strong communication and organisational skills.
The predicted salary is between 26227 - 26227 € per year.
Location: Stoke Gifford, Bristol
Compensation: £26,227.50 + Weekend Premium
Role Type: Full time / Fixed Term Contract
Deliver great customer service in a fast paced operational environment. At Babcock, we're working to create a safe and secure world, together. We're looking for a Customer Service Advisor to join our Land business, based on site in Bristol. This is an engaging, customer facing role that goes beyond traditional customer service. You'll support 24/7 vehicle operations, act as a key point of contact for customers and suppliers and help coordinate vehicle bookings and services from start to finish.
The role:
- As a Customer Service Advisor, you'll be part of a busy Service Centre team providing telephony and administrative support across vehicle bookings, maintenance, incidents, and supplier coordination.
- You'll play a key role in ensuring customers receive a professional, efficient service while meeting performance, compliance, and service standards.
Day-to-day, you will:
- Act as a first point of contact for customers, providing professional and timely support.
- Manage vehicle booking requests and coordinate services using internal systems.
- Liaise with suppliers and customers to confirm arrangements and provide updates.
- Accurately record all activity to support invoicing, compliance, and performance reporting.
- Work to agreed KPIs while following health, safety, and corporate governance procedures.
This is a full time, fixed term role (12 months), working 37.5 hours per week on a rota covering 5 out of 7 days (Monday to Sunday), with shifts between 08:00 and 18:00.
Essential experience:
- A customer focused approach with clear and confident communication skills.
- Good organisational skills and the ability to manage multiple tasks.
- Confidence using IT systems and Microsoft Office applications.
- A proactive team player with a problem solving mindset.
Qualifications:
- Educated to GCSE level (or equivalent), including English and Maths.
Security Clearance:
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions.
What we offer:
- Generous holiday allowance.
- Matched contribution pension scheme, with life assurance.
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+.
- Employee shopping savings portal.
- Payment of Professional Fees.
- Reservists in the armed forces receive 10-days special paid leave.
- Holiday Trading allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement.
- Be Kind Day enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity.
Babcock is a global FTSE 100 organisation with over 26,000 people working together to make a difference. Here, you'll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we're building a future that lasts - not just through the impact we make, but through meaningful careers that respect your work-life balance.
We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header Reasonable adjustments requirement. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.
Closing date: 29/05/2026
Customer Service Advisor employer: Babcock International
Babcock is an exceptional employer that prioritises employee well-being and professional growth, offering a generous holiday allowance, matched pension contributions, and unique benefits like Be Kind Day for volunteering. Located in Stoke Gifford, Bristol, our inclusive work culture fosters collaboration and innovation, ensuring that every team member contributes to meaningful projects that enhance national security and public infrastructure. Join us to be part of a supportive environment where your career can flourish while maintaining a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Babcock. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. Think about your past experiences and be ready to share specific examples that highlight your skills and problem-solving abilities.
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, make sure you look professional. It shows respect for the opportunity and helps you feel more confident. Plus, first impressions matter!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that Customer Service Advisor position!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your communication skills and problem-solving abilities.
Be Organised and Clear:Your application should be well-structured and easy to read. Use clear headings and bullet points where necessary. We appreciate a tidy presentation as it reflects your organisational skills, which are crucial for the Customer Service Advisor role.
Tailor Your Application:Make sure to tailor your application to the job description. Use keywords from the listing, like 'vehicle bookings' and 'supplier coordination', to show that you understand the role and have the relevant experience. This helps us see that you're a great fit!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Babcock International
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does at Babcock. Familiarise yourself with their operations, especially around vehicle bookings and customer interactions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a Customer Service Advisor, clear communication is key. During the interview, practice articulating your thoughts clearly and confidently. Use examples from your past experiences where you successfully managed customer queries or resolved issues to demonstrate your skills.
✨Demonstrate Your Organisational Skills
The job requires managing multiple tasks simultaneously. Be prepared to discuss how you prioritise tasks and stay organised in a busy environment. You could share a specific example of a time when you juggled several responsibilities effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face as a Customer Service Advisor and how you would handle them. Practising these scenarios can help you respond thoughtfully during the interview.
