At a Glance
- Tasks: Coordinate vehicle repairs and ensure smooth customer service in a fast-paced environment.
- Company: Join Babcock, a leader in creating a safe and secure world.
- Benefits: Enjoy a competitive salary, generous holiday, and health benefits.
- Other info: Full-time role with opportunities for career growth and development.
- Why this job: Make a real difference by delivering excellent customer experiences.
- Qualifications: GCSEs in English and Maths, strong communication, and organisational skills.
The predicted salary is between 28236 - 28236 € per year.
Location: Beverley, North Humberside
Compensation: £28,236.00 + Benefits
Role Type: Full time / Permanent
Coordinating vehicle repairs and returns in a fast paced customer service environment.
At Babcock, we work to create a safe and secure world. As a Customer Service Administrator based onsite at Leconfield, you will support our Land business. This is an exciting opportunity to join a busy Customer Services team where you’ll coordinate the movement, repair scheduling, and safe return of customer vehicles and assets from start to finish.
The role:
- As a Customer Service Administrator, you’ll play a key role in ensuring vehicles and assets are smoothly booked in, repaired on schedule, and returned to customers.
- Working closely with customers, planners, and operational teams, you’ll keep work flowing efficiently while delivering a positive customer experience.
Day-to-day, you will:
- Coordinate the arrival and departure of customer vehicles and assets
- Manage handover and takeover activities, including discrepancy reporting
- Process ownership transfers and asset movements using internal systems
- Liaise directly with customers regarding schedules, progress updates, and changes
- Work with planning teams to adjust repair schedules where required
- Ensure assets are prepared correctly for entry into the repair programme
This is a full time, onsite role, working 37 hours per week (Monday to Thursday 08:00-16:30 and Friday 08:00-13:00).
Essential experience of the Customer Service Administrator:
- A customer focused approach with strong communication skills
- Good organisational skills and the ability to manage multiple tasks
- Confidence working with systems, records, and administrative processes
- A proactive, team oriented attitude
Qualifications for the Customer Service Administrator:
- Educated to Level 2 (GCSE grade C/4 or above) in English and Maths, or equivalent.
Security Clearance:
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role. Many positions within our company are subject to national security clearance and Trade Control restrictions, which may affect eligibility based on place of birth, nationality, citizenship, and residency.
What we offer:
- Generous holiday allowance
- Matched contribution pension scheme, with life assurance
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
- Employee shopping savings portal
Customer Service Administrator employer: Babcock International
At Babcock, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and customer satisfaction. As a Customer Service Administrator in Beverley, you will benefit from a generous holiday allowance, a matched contribution pension scheme, and access to health and wellness resources, all while contributing to a meaningful mission of creating a safe and secure world. With opportunities for professional growth and a focus on employee well-being, Babcock is the ideal place for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company! Research Babcock and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Administrator, you'll need to convey information clearly and effectively. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Babcock.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your customer-focused approach and strong communication skills, as these are key for us at Babcock.
Show Off Your Organisational Skills:In your application, give examples of how you've managed multiple tasks in a fast-paced environment. We want to see that you can keep things running smoothly, just like you'll need to do with vehicle repairs and returns.
Be Proactive:Demonstrate your proactive attitude in your written application. Share instances where you took the initiative to solve problems or improve processes, as this is something we value highly in our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Babcock International
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with coordinating vehicle repairs and managing schedules, as well as the importance of delivering a positive customer experience.
✨Show Off Your Communication Skills
Since this role requires strong communication, be prepared to demonstrate your ability to liaise effectively with customers and teams. Think of examples where you've successfully managed customer interactions or resolved issues, and be ready to share them.
✨Organisational Skills are Key
Highlight your organisational skills during the interview. Discuss how you manage multiple tasks and keep everything on track, especially in a fast-paced environment. You might even want to mention specific tools or methods you use to stay organised.
✨Be Proactive and Team-Oriented
Babcock values a proactive attitude, so come prepared with examples of how you've taken initiative in previous roles. Also, emphasise your ability to work well in a team, as collaboration is crucial for ensuring smooth operations in customer service.
