At a Glance
- Tasks: Support delivery of IT services and ensure high-quality outcomes for defence operations.
- Company: Join Babcock, a leader in creating a safe and secure world.
- Benefits: Generous holiday, pension scheme, health support, and professional development opportunities.
- Other info: Hybrid working and excellent career growth opportunities await you.
- Why this job: Make a real impact in IT service management within a fast-paced environment.
- Qualifications: Experience in IT service management and ITIL qualification required.
The predicted salary is between 33900 - 42400 £ per year.
Help deliver critical digital services that keep defence operations running. At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as an Assistant Service Delivery Manager at our Babcock Technology Centre site.
The role involves supporting the delivery and performance of a portfolio of IT services and contracts, ensuring they meet business needs and deliver consistent, high-quality outcomes. Working at the heart of our digital and defence operations, you will play a key role in maintaining service performance, supporting customers and enabling mission-critical systems.
Day-to-day, you'll have an exciting opportunity to develop your career in IT service management within a fast-paced, highly regulated environment. You'll work with internal teams, suppliers and customers, gaining exposure to service improvement, stakeholder engagement and service lifecycle management, building valuable experience in defence, digital services and engineering environments.
- Supporting the delivery and performance of IT services, ensuring SLA and KPI targets are met
- Building and maintaining relationships with stakeholders and third-party service providers
- Producing and analysing service reports covering incident, change, release and problem management
- Supporting incident resolution, service requests and continuous improvement initiatives
- Contributing to service development, contract renewals and customer proposals
This role is full time, 35 hours per week and provides hybrid working.
Essential experience:
- Experience working within IT service management or service delivery environments
- Knowledge of ITIL frameworks and service management standards such as ISO20000 or ISO9000
- Understanding of software support processes and service lifecycle activities
- Strong communication and stakeholder management skills across multiple levels
Qualifications:
- ITIL Foundation (or higher) qualification – Essential
Security Clearance: The successful candidate must be a sole UK National who is able to achieve and maintain Naval Nuclear Propulsion Information (NNPPI) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions.
What we offer:
- Generous holiday allowance
- Matched contribution pension scheme, with life assurance
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
- Employee share scheme
- Employee shopping savings portal
- Payment of Professional Fees
- Reservists in the armed forces receive 10-days special paid leave
- Holiday Trading allows UK Babcock employees to buy additional leave or sell up to one working week of annual leave from their entitlement.
- Be Kind Day enables employees to take one working day’s paid leave a year (or equivalent hours) to undertake volunteering work with a chosen organisation or registered charity.
- Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.
Closing date 15/07/2026
