At a Glance
- Tasks: Coordinate customer services and ensure smooth operations for vehicle repairs.
- Company: Join Babcock, a leader in creating a safe and secure world.
- Benefits: Generous holiday, pension scheme, health support, and professional development.
- Other info: Flexible working options and commitment to inclusivity.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 25000 - 32000 £ per year.
Join our team and help keep critical assets moving – your organisational skills will make a real difference. At Babcock, we’re working to create a safe and secure world, together. If you join us, you can play your part as a Customer Services Administrator at Warminster, near Wiltshire.
The role
As a Customer Services Administrator, you’ll have a role that’s out of the ordinary. You’ll be at the heart of our operations, ensuring vehicles and assets flow smoothly through the repair process and back to our customers. This is an exciting opportunity to work as part of a multi-skilled team, where your attention to detail and ability to coordinate will directly impact operational success and customer satisfaction.
Day‑to‑day you’ll be required to:
- Liaise with customers regarding delivery, collection, and changes to planned arrangements
- Work closely with planning teams to manage delays and update schedules
- Coordinate with workshops to confirm assets ready for repair
- Ensure management is notified of risks to meeting output plans promptly
- Maintain accurate records and data using ERP systems
The role is based onsite at Warminster, and the set working times are 37 hours per week, Monday to Friday.
Essential experience of the Customer Services Administrator:
- Experience in working with data and reporting tools
- Experience in customer service or client‑facing roles
- Strong organisational and coordination skills
- Ability to manage multiple priorities and meet deadlines
- Effective communication skills for liaising with internal teams and external customers
Qualifications for the Customer Services Administrator:
- Educated to Level 2 in National Qualification Framework (NQF), Level 2 NVQ, or GCSE Grade 9–4 (A*–C), O Level A–C or equivalent
Security Clearance
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held.
What we offer
- Generous holiday allowance
- Matched contribution pension scheme, with life assurance
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
- Employee share scheme
- Employee shopping savings portal
- Payment of Professional Fees
- Reservists in the armed forces receive 10‑days special paid leave
- Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement.
- ‘Be Kind Day’ enables employees to take one working day’s paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
- Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.
Babcock International has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal. We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.
Application Guidance
Thank you for your interest in this opportunity. Early applications are encouraged, as we may close the advert ahead of the closing date if we receive a high volume of strong applicants. Closing date: 05/01/2026
Customer Services Administrator in Bath employer: Babcock International
Babcock is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. Located in Warminster, our team enjoys generous benefits including a matched pension scheme, flexible working options, and opportunities for professional growth, all while contributing to meaningful projects that ensure the safety and security of communities. Join us to be part of a diverse and inclusive environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Administrator in Bath
✨Tip Number 1
Get to know the company! Research Babcock and understand their mission and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Services Administrator, you'll need to liaise with customers and internal teams. Role-play common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Babcock team. Good luck!
We think you need these skills to ace Customer Services Administrator in Bath
Some tips for your application 🫡
Show Off Your Organisational Skills:As a Customer Services Administrator, your organisational skills are key! Make sure to highlight any relevant experience where you've successfully managed multiple priorities or coordinated tasks. We want to see how you can keep things running smoothly!
Tailor Your Application:Don’t just send in a generic application! Take the time to tailor your CV and cover letter to match the job description. Use keywords from the listing to show us you understand what we're looking for and how you fit the bill.
Be Clear and Concise:When writing your application, clarity is crucial. Keep your sentences short and to the point, and make sure your experience is easy to follow. We appreciate straightforward communication, especially since you'll be liaising with customers and teams!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy and ensures your application goes directly to us. Plus, it shows you're keen on joining our team at Babcock!
How to prepare for a job interview at Babcock International
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Customer Services Administrator role. Familiarise yourself with the key responsibilities like liaising with customers and managing schedules. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple priorities or coordinated tasks. Be ready to discuss how you keep track of details and ensure smooth operations.
✨Communicate Effectively
Effective communication is crucial in this role. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully, showing that you can engage with both internal teams and external customers.
✨Prepare for Security Clearance Questions
Given the need for security clearance, be prepared to discuss your background and any factors that might affect your eligibility. Familiarise yourself with the requirements and be honest about your history to build trust with the interviewers.
