At a Glance
- Tasks: Support IT service delivery and performance, ensuring high-quality outcomes.
- Company: Join Babcock, a leader in creating a safe and secure world.
- Benefits: Generous holiday, pension scheme, health support, and professional development opportunities.
- Other info: Hybrid working with excellent career growth and volunteering opportunities.
- Why this job: Make a real impact in defence and digital services while advancing your IT career.
- Qualifications: Experience in IT service management and knowledge of ITIL frameworks required.
The predicted salary is between 35000 - 45000 £ per year.
At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as an Associate Service Delivery Manager at our Babcock Technology Centre site. As an Associate Service Delivery Manager, you'll support the delivery and performance of a portfolio of IT services and contracts, ensuring they meet business needs and deliver consistent, high-quality outcomes. Working at the heart of our digital and defence operations, you will play a key role in maintaining service performance, supporting customers and enabling mission‑critical systems. Day‑to‑day, you'll have an exciting opportunity to develop your career in IT service management within a fast‑paced, highly regulated environment. You'll work with internal teams, suppliers and customers, gaining exposure to service improvement, stakeholder engagement and service lifecycle management, building valuable experience in defence, digital services and engineering environments.
Responsibilities
- Supporting the delivery and performance of IT services, ensuring SLA and KPI targets are met
- Building and maintaining relationships with stakeholders and third‑party service providers
- Producing and analysing service reports covering incident, change, release and problem management
- Supporting incident resolution, service requests and continuous improvement initiatives
- Contributing to service development, contract renewals and customer proposals
This role is full‑time, 35 hours per week and provides hybrid working.
Essential Experience
- Experience working within IT service management or service delivery environments
- Knowledge of ITIL frameworks and service management standards such as ISO20000 or ISO9000
- Understanding of software support processes and service lifecycle activities
- Strong communication and stakeholder management skills across multiple levels
- Experience working in a matrix or complex organisational environment
Qualifications
- ITIL Foundation (or higher) qualification – Essential
Security Clearance
The successful candidate must be a sole UK National who is able to achieve and maintain Naval Nuclear Propulsion Information (NNPPI) security clearance for this role.
What we offer
- Generous holiday allowance
- Matched contribution pension scheme, with life assurance
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
- Employee share scheme
- Employee shopping savings portal
- Payment of Professional Fees
- Reservists in the armed forces receive 10‑days special paid leave
- Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement.
- 'Be Kind Day' enables employees to take one working day’s paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity.
- Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.
Associate Service Delivery Manager employer: Babcock International
At Babcock, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As an Associate Service Delivery Manager at our Babcock Technology Centre, you'll benefit from generous holiday allowances, a matched pension scheme, and exceptional professional development opportunities, all while contributing to mission-critical projects in the defence sector. With a strong focus on employee wellbeing and community engagement, including initiatives like 'Be Kind Day' for volunteering, Babcock is committed to creating a meaningful and rewarding workplace for all.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Babcock on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Babcock's recent projects and values. Show us that you’re not just another candidate; demonstrate how your skills align with our mission to create a safe and secure world.
✨Tip Number 3
Practice your STAR technique for answering competency questions. We want to hear about your past experiences in IT service management, so structure your answers to highlight your achievements clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Associate Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Associate Service Delivery Manager role. Highlight your experience in IT service management and any relevant qualifications like ITIL. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission at Babcock. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Stakeholder Skills:Since this role involves building relationships with stakeholders, make sure to highlight your communication and stakeholder management skills in your application. We love seeing examples of how you've successfully engaged with others in past roles!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Babcock.
How to prepare for a job interview at Babcock International
✨Know Your ITIL Inside Out
Since the role requires an understanding of ITIL frameworks, make sure you brush up on your ITIL knowledge. Be ready to discuss how you've applied ITIL principles in past roles and how they can benefit Babcock's service delivery.
✨Showcase Your Stakeholder Skills
This position involves building relationships with various stakeholders. Prepare examples of how you've successfully managed stakeholder expectations and resolved conflicts in previous roles. Highlight your communication skills and adaptability.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities in a service delivery context. Think about past incidents you've managed and be ready to explain your thought process and the outcomes.
✨Research Babcock’s Mission and Values
Familiarise yourself with Babcock's mission to create a safe and secure world. Understanding their values will help you align your answers with what they stand for, showing that you're not just a fit for the role but also for the company culture.
