Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead IT service delivery and enhance technology operations for national security.
- Company: Join Babcock, a leader in defence and engineering with a commitment to innovation.
- Benefits: Enjoy competitive salary, flexible working, health checks, and a matched pension scheme.
- Why this job: Make a real impact on critical missions while advancing your career in a dynamic environment.
- Qualifications: Experience in IT service management and strong communication skills are essential.
- Other info: Be part of an inclusive culture that values diversity and offers excellent career growth.
The predicted salary is between 36000 - 60000 £ per year.
Drive IT excellence across defence and engineering. Join Babcock and lead service delivery that powers critical missions. At Babcock we are working to create a safe and secure world together. If you join us you can play your part as an IT Service Manager at Andover Hampshire.
The role
As an IT Service Manager you’ll act as the vital link between our customers and Babcock IT ensuring seamless delivery of existing services and supporting the transition of new solutions. Day‑to‑day you’ll shape how technology empowers operations across all Babcock sectors, making a real difference to national security and your own career growth.
- Manage customer relationships through regular executive communication and site meetings.
- Support service transition activities ensuring expectations are met and changes understood.
- Collaborate with the Business Engagement Team to create proposals for bids and operational requirements.
- Drive adoption of new services and ways of working supporting business change initiatives.
- Ensure compliance with sector‑wide standards and manage exceptions through risk processes.
This role is full time, 37.5 hours per week, and provides hybrid working arrangements with 2/3 days onsite and 2/3 days working from home.
Essential experience of the IT Service Manager
- Experience managing operational IT delivery teams or issues.
- Strong understanding of IT and its relationship to business operations.
- Ability to write and present reports for senior stakeholders.
- Experience with IT budgets and/or commercial negotiations (beneficial).
Qualifications for the IT Service Manager
- ITIL Foundation or Practitioner certification (desirable).
Security Clearance
The successful candidate must be able to achieve and maintain Standard (BPSS) and Security Check (SC) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship and any residency you hold or have held.
What we offer
- Matched contribution pension scheme with life assurance.
- Access to a Digital GP annual health check and nutritional consultations through Aviva DigiCare.
- Employee share scheme.
- Employee shopping savings portal.
- Payment of professional fees.
- Reservists in the armed forces receive 10 days special paid leave.
- Holiday trading – buy or sell up to one working week of annual leave.
- Be Kind – Day one paid day each year for volunteering.
- Flexible working options.
- A dynamic working environment.
Babcock International
For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue we must adapt, advance and be a sustainable business with a shared goal. We are a disability‑confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages please email with the subject header "Reasonable adjustments requirement." We’re committed to building an inclusive culture where everyone is free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.
Closing date: 09/01/2026
IT Service Manager in Andover employer: Babcock International
Contact Detail:
Babcock International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Manager in Andover
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Babcock and understanding their mission. Tailor your answers to show how your skills as an IT Service Manager align with their goals. We want to see that you’re genuinely interested in making a difference!
✨Tip Number 3
Practice your communication skills! As an IT Service Manager, you'll need to manage customer relationships and present reports. Grab a friend or use a mirror to rehearse your pitch and get comfortable talking about your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Babcock team and contributing to our mission of creating a safe and secure world.
We think you need these skills to ace IT Service Manager in Andover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the IT Service Manager role. Highlight your experience in managing operational IT delivery teams and any relevant ITIL certifications. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to Babcock’s mission. Don’t forget to mention your understanding of IT’s relationship to business operations.
Showcase Your Communication Skills: As an IT Service Manager, communication is key. In your application, demonstrate your ability to write and present reports for senior stakeholders. We love seeing examples of how you’ve managed customer relationships in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Babcock International
✨Know Your IT Service Management
Make sure you brush up on your ITIL principles and how they apply to service delivery. Be ready to discuss your experience managing operational IT teams and how you've tackled issues in the past. This will show that you understand the core of the role.
✨Showcase Your Communication Skills
As an IT Service Manager, you'll be the link between customers and the IT team. Prepare examples of how you've effectively communicated with stakeholders and managed customer relationships. Highlight any executive communication or site meeting experiences you've had.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've driven the adoption of new services or managed transitions. Be ready to explain how you ensured expectations were met and changes were understood, as this is crucial for the role at Babcock.
✨Understand the Bigger Picture
Familiarise yourself with Babcock's mission and how IT supports national security. Be prepared to discuss how your role as an IT Service Manager can contribute to their goals. This shows you're not just looking for a job, but are genuinely interested in making a difference.
