At a Glance
- Tasks: Lead a dynamic team to deliver exceptional IT support and customer service.
- Company: Join Babcock, a leader in secure IT solutions with a collaborative culture.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Enjoy a flexible work-life balance with a supportive team.
- Why this job: Make a real impact on national security while developing your leadership skills.
- Qualifications: Proven leadership in a technical service desk environment and ITILv3 certification.
The predicted salary is between 40000 - 50000 € per year.
Location: Bristol, South Gloucestershire + Hybrid Working Arrangements
Compensation: Competitive Salary + Benefits
Role Type: Full time / Permanent
Lead the Future of Secure IT Support
At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Desk Team Leader at our Babcock Technology Centre site, near Bristol, South Gloucestershire.
The Role
As a Service Desk Team Leader, you’ll be at the heart of our IT operations, leading a dynamic team of Service Desk Analysts, Support Technicians, and System Administrators. Your leadership will ensure we deliver exceptional customer service and meet critical service level agreements across our secure networks. This is a role where your technical expertise and people skills will make a real difference, not just to our business, but to national security.
Key Responsibilities
- Leading and motivating your team to meet performance targets and deliver outstanding customer service
- Managing red network support operations, including hands‑on technical support when needed
- Reporting on team performance using daily, weekly, and monthly metrics
- Conducting regular performance reviews and ensuring team members receive the training they need to excel
- Supporting analysts during peak call volumes or when additional expertise is required
This role is full time (37.5 hours per week) and provides hybrid working arrangements with three days in the office and two days working from home.
Essential Experience
- Proven leadership experience in a technical service desk environment
- Hands‑on management of service desk teams with high call volumes
- ITILv3 Foundation certification
- Strong technical knowledge of Windows 7
Service Desk Team Leader employer: Babcock International Group
At Babcock, we pride ourselves on being an exceptional employer, offering a collaborative work culture that values innovation and teamwork. Our Bristol location provides a unique opportunity to contribute to national security while enjoying hybrid working arrangements that promote work-life balance. With a strong focus on employee development, we provide ongoing training and growth opportunities, ensuring that our team members thrive both personally and professionally in a supportive environment.
Contact Detail:
Babcock International Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Desk Team Leader role.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and technical support. We suggest doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you’ve motivated teams or improved service delivery in previous roles. We want to see how you can bring that experience to our team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining us at Babcock.
We think you need these skills to ace Service Desk Team Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Team Leader role. Highlight your leadership experience and technical skills that match the job description. We want to see how you can lead a team and deliver exceptional customer service!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics to demonstrate how you’ve improved team performance or customer satisfaction in previous roles. This will help us see the impact you've made in your past positions.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your experience aligns with our mission at Babcock. We love seeing genuine enthusiasm for the position!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us. Let’s get started on this journey together!
How to prepare for a job interview at Babcock International Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Windows 7 and ITILv3. Be ready to discuss specific scenarios where you've applied your expertise in a service desk environment. This will show that you’re not just a leader but also technically savvy.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure situations. Think about times when you motivated your team to meet targets or handled peak call volumes. This will demonstrate your ability to lead effectively in a dynamic environment.
✨Metrics Matter
Familiarise yourself with key performance metrics relevant to service desks. Be prepared to discuss how you’ve used data to improve team performance in the past. This shows that you understand the importance of tracking success and can bring that insight to Babcock.
✨Cultural Fit is Key
Research Babcock’s values and mission, especially their focus on security and teamwork. During the interview, express how your personal values align with theirs. This will help you stand out as someone who not only has the skills but also fits well within their culture.
