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- Tasks: Lead a dynamic team to deliver exceptional IT support and customer service.
- Company: Join Babcock, a leader in secure IT operations and national security.
- Benefits: Enjoy competitive salary, generous holiday, and hybrid working options.
- Why this job: Make a real impact on national security while developing your leadership skills.
- Qualifications: Proven leadership in IT service desk and ITILv3 certification required.
- Other info: Inclusive culture with flexible working and excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Service Desk Team Leader role at Babcock International Group.
Location: Bristol, South Gloucestershire + Hybrid Working Arrangements
Compensation: Competitive Salary + Benefits
Role Type: Full time / Permanent
Role ID: SF68028
Lead the Future of Secure IT Support
At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Desk Team Leader at our Babcock Technology Centre site, near Bristol, South Gloucestershire. poisson>
The role
As a Service Desk Team Leader, you’ll have a role that’s out of the ordinary. You’ll be at the heart of our IT operations, leading a dynamic team of Service Desk Analysts, Support Technicians, and System Administrators. Your leadership will ensure we deliver exceptional customer service and meet critical service level agreements across our secure networks. This is a role where your technical expertise and people skills will make a real difference, not just to our business, but to national security.
Day–to–day, you’ll be:
- Leading and motivating your team to meet performance targets and deliver outstanding customer service
- Managing red network support operations, including hands‑on technical support when needed
- Reporting on team performance using daily, weekly, and monthly metrics
- Conducting regularillère performance reviews and ensuring team members receive the training they need to excel
- Supporting analysts during peak call volumes or when additional expertise is required
This role is full time, 37.5 hours per week and provides hybrid working arrangements with three days in the office/onsite and two days working from home.
Essential Experience
- Proven leadership experience in a technical service desk environment
- Hands‑on management of service desk teams with high call volumes
- ITILv3 Foundation certification
- Strong technical knowledge of Windows 7 & 10, Active Directory, Exchange, Remote Desktop, and Server Infrastructure
- Experience in incident management and direct customer interaction
Qualifications
- ITILv3 Foundation certification
- Additional technical certifications are advantageous
Security Clearance
The successful candidate must be a sole UK national who is able to achieve and maintain Standard (BPSS) / Security Check (SC) / Developed Vetting (DV) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residencyWIRE you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels – GOV.UK (www.gov.uk).
What We Offer
- .iter generos holiday allowance
- Matched contribution pension insurer, with life assurance
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
- Employee share scheme
- Employee shopping savings portal
- Payment of Professional FeesReservists in the armed forces receive 10‑days special paid leave
- Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. There is an annual chauffage to request this benefit.
- ‘Be Kind Day’ enables employees to take one working day’s paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
- Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.
Closing date: 20/01/2026
Referrals increase your chances of interviewing at Babcock International Group by 2x.
Babcock International has helped to defend nations, protect communities and build a better world for over a century. We are a disability‑confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive, and we are happy to talk about flexible workingisserie at interview.
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Service Desk Team Leader employer: Babcock International Group
Contact Detail:
Babcock International Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at Babcock or similar companies. A friendly chat can lead to insider info about the role and even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and leadership experience. Think of examples where you’ve led a team through challenges, as this will show you’re ready to take on the Service Desk Team Leader role.
✨Tip Number 3
Don’t forget to showcase your people skills! During interviews, highlight how you motivate and support your team. Babcock values exceptional customer service, so share stories that demonstrate your commitment to that.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Babcock team and contributing to their mission.
We think you need these skills to ace Service Desk Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and technical expertise, especially in service desk environments. We want to see how you can lead a team and deliver exceptional customer service!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Desk Team Leader role. Share specific examples of how you've motivated teams and managed high call volumes in the past. We love a good story!
Show Off Your Technical Skills: Don’t forget to mention your technical knowledge, especially around Windows, Active Directory, and incident management. We’re looking for someone who can hit the ground running, so make sure we know about your ITILv3 certification and any other relevant qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Babcock International Group
✨Know Your Tech Inside Out
As a Service Desk Team Leader, you'll need to showcase your technical expertise. Brush up on your knowledge of Windows 7 & 10, Active Directory, and incident management. Be ready to discuss how you've handled high call volumes and provided hands-on support in the past.
✨Demonstrate Leadership Skills
This role is all about leading a team, so be prepared to share examples of how you've motivated and managed teams before. Think about specific situations where you helped your team meet performance targets or improved customer service.
✨Familiarise Yourself with ITIL
Since ITILv3 Foundation certification is essential, make sure you understand its principles and how they apply to service desk operations. Be ready to discuss how you've implemented ITIL practices in your previous roles to enhance service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Prepare scenarios where you successfully resolved incidents or supported your team during peak times. This will show your potential employer that you're ready for the challenges of the role.
