At a Glance
- Tasks: Support critical software applications in defence and aerospace environments.
- Company: Join Babcock, a global leader in engineering and technology.
- Benefits: Generous holiday, pension scheme, health support, and professional development.
- Other info: Flexible working options and a commitment to inclusivity.
- Why this job: Make a real impact while growing your IT skills in a supportive team.
- Qualifications: Experience in software support and a willingness to learn.
The predicted salary is between 28300 - 35400 £ per year.
Location: Stoke Gifford, Bristol
Compensation: £28,300 - £35,400 Depending on Experience + Benefits
Role Type: Full time / Permanent
At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Service Desk Engineer at our Babcock Technology Centre site.
The role:
- As a Service Desk Engineer, you'll be at the forefront of supporting business-critical software applications used across defence, aerospace and engineering environments.
- Working within a structured service management team, you'll provide second-line application support, resolving incidents efficiently and ensuring systems remain reliable, secure and available.
- Day-to-day, you'll interact with a wide range of internal users and stakeholders, gaining exposure to enterprise systems, databases and service management practices.
With clear development pathways and access to training, the role offers strong long-term career growth within IT service management and application support.
Responsibilities:
- Resolving application support incidents, using ITIL-aligned service management processes
- Investigating and responding to support requests, via phone and email within agreed service levels
- Prioritising and managing workloads, ensuring positive customer outcomes
- Recording, updating and communicating progress, using service management tools
- Collaborating with wider IT teams, escalating issues where appropriate
This role is full time, 35 hours per week and is based on site at Babcock Technology Centre. Set working times are between 7am and 7pm, Monday to Friday to cover operational hours.
Essential Experience:
- Experience supporting software applications in a service or operational environment
- Working knowledge of IT service management tools for incident handling
- Technical understanding of databases, including Oracle or SQL - desirable
- Strong analytical and methodical approach to problem solving
- Ability to communicate technical information clearly to non-technical users
Qualifications:
- We value difference and don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn.
- Certifications or training in ITIL, Oracle or SQL - Desirable
Security Clearance:
The successful candidate must be a sole UK National who is able to achieve and maintain Security Check (SC) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions.
What We Offer:
- Generous holiday allowance
- Matched contribution pension scheme, with life assurance
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
- Employee share scheme
- Employee shopping savings portal
- Payment of Professional Fees
- Reservists in the armed forces receive 10-days special paid leave
- Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement.
- 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
- Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.
Babcock is a global FTSE 100 organisation with over 26,000 people working together to make a difference. Here, you'll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure.
Together, we're building a future that lasts - not just through the impact we make, but through meaningful careers that respect your work-life balance. We call that lifetime engineering. Join us and see how far we can go, together.
We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header 'Reasonable adjustments requirement'. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.
Closing date: 18/08/2026
Service Desk Engineer employer: Babcock International Group
Babcock International Group is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration in the automotive sector. With a focus on employee growth, you will have access to professional development opportunities and a supportive environment in Walsall, where your contributions directly impact project success. Enjoy competitive salaries, generous holiday allowances, and comprehensive health benefits that reflect our commitment to employee well-being.
Contact Details:
Babcock International Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Babcock International Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Babcock International Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Babcock International Group!
✨Direct Apply to Babcock International Group
Let's not forget to apply directly through the Babcock International Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Babcock International Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Babcock International Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Babcock International Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
