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- Tasks: Provide first-line IT support and maintain national infrastructure.
- Company: Leading defence and engineering company with a strong reputation.
- Benefits: Hybrid working, 4-on/4-off shifts, and comprehensive personal development opportunities.
- Other info: Exciting career growth potential in a dynamic environment.
- Why this job: Join a vital role in supporting national infrastructure while enjoying work-life balance.
- Qualifications: Customer service experience and familiarity with ticketing systems required.
The predicted salary is between 30000 - 42000 £ per year.
A leading defense and engineering company is looking for a Service Desk Shift Analyst to provide essential first-line IT support at their Portsmouth site. This full-time role offers a hybrid working arrangement with a unique 4 days on/4 days off shift pattern.
Candidates should have customer service experience and familiarity with ticketing systems. The successful applicant will help maintain national infrastructure and have opportunities for personal development through a comprehensive benefits package.
Hybrid Service Desk Analyst | 4-on/4-off IT Support in Portsmouth employer: Babcock International Group
Contact Detail:
Babcock International Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Service Desk Analyst | 4-on/4-off IT Support in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support and customer service. We can even role-play with a friend to boost our confidence!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you’ve tackled tricky IT issues before – it’ll impress them and show we’re the right fit!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role.
We think you need these skills to ace Hybrid Service Desk Analyst | 4-on/4-off IT Support in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any familiarity with ticketing systems. We want to see how your skills match the role, so don’t be shy about showcasing relevant experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the hybrid working arrangement and how you can contribute to maintaining national infrastructure. Let us know what makes you the perfect fit!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Babcock International Group
✨Know Your Tech
Brush up on your IT support knowledge, especially around ticketing systems. Be ready to discuss how you've used these tools in previous roles and how you can apply that experience to help maintain the national infrastructure.
✨Customer Service is Key
Since this role involves first-line support, highlight your customer service experience. Prepare examples of how you've effectively resolved issues for customers, showcasing your communication skills and ability to stay calm under pressure.
✨Understand the Shift Pattern
Familiarise yourself with the 4-on/4-off shift pattern. Be prepared to discuss how you manage work-life balance and your strategies for staying productive during long shifts. This shows you're ready for the unique demands of the role.
✨Show Enthusiasm for Development
The company offers personal development opportunities, so express your eagerness to grow. Share specific areas where you want to improve or skills you wish to acquire, demonstrating that you're committed to your professional journey.